Offer summary

Qualifications:

8+ years of experience in Salesforce development and support., Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Field Service., Hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, Flows, and Triggers., Familiarity with DevOps tools and understanding of ITIL processes..

Key responsabilities:

Lead L2/L3 support for Salesforce applications and ensure timely resolution of incidents.

Design and develop new Salesforce features and enhancements based on business needs.

Act as a liaison between offshore and onsite teams, coordinating communication and support.

Manage integrations with third-party systems and handle data migration activities.

Job description

Job Description

Job Title: SFDC Offshore Enhancements/Support Lead

Location: Offshore (India/Remote)

Job Type: Full-time

Experience Level: 8+ years in Salesforce Development & Support

Job Summary

We are seeking an experienced Salesforce Offshore Enhancements/Support Lead to oversee the development, support, and continuous improvements of Salesforce applications. The ideal candidate will coordinate with onsite teams, manage offshore support operations, and ensure timely issue resolution while driving system enhancements.

Key Responsibilities

Salesforce Support & Incident Management
Lead L2/L3 support for Salesforce applications, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve system performance issues, integrations, and security concerns.
Work closely with onsite teams and business users to provide proactive support.
Maintain system stability and availability, ensuring minimal disruptions.
Enhancements & Customization
Design and develop new Salesforce features, enhancements, and customizations based on business needs.
Work on Apex, Lightning Web Components (LWC), Visualforce, Flows, and Triggers.
Implement and optimize business processes using automation tools (Flows, Process Builder).
Maintain code quality, scalability, and performance best practices.
Collaboration with Onsite & Business Teams
Act as a liaison between offshore and onsite teams, ensuring smooth communication.
Participate in requirement gathering, analysis, and documentation.
Coordinate with business users for UAT testing, training, and post-deployment support.
Maintain technical documentation and knowledge repositories.
Integration & Data Management
Manage and support integrations with third-party systems (MuleSoft, REST/SOAP APIs, middleware tools).
Handle data migration, cleansing, transformation, and deduplication activities.
Ensure adherence to Salesforce security best practices and compliance requirements.
Process Improvement & Best Practices
Drive ITIL-based incident, change, and problem management processes.
Implement monitoring tools and proactive support mechanisms to reduce downtime.
Keep up with Salesforce releases and suggest new features for optimization.

Qualifications & Skills Required

✅ 8+ years of Salesforce experience in support, development, and enhancements.

✅ Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Field Service.

✅ Hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, Flows, Triggers.

✅ Experience with Salesforce integrations (MuleSoft, REST/SOAP APIs, middleware tools).

✅ Knowledge of Salesforce security model, profiles, permission sets, and SSO.

✅ Familiarity with DevOps tools (Copado, Git, Jenkins, Azure DevOps, CI/CD pipelines).

✅ Understanding of ITIL processes for incident, change, and problem management.

✅ Strong communication, stakeholder management, and troubleshooting skills.

✅ Salesforce certifications (Admin, Platform Developer, Application Architect) preferred.

Required profile