Operations Consultant

**PLEASE NOTE THAT ONLY APPLICANTS WHO COMPLETE THE APPLICATION FORM VIA THE FOLLOWING LINK (https://www.surveymonkey.com/r/V55NXCG) WILL BE CONSIDERED FOR THE ROLE. THEREFORE, SUBMISSIONS THROUGH LINKEDIN WILL NOT BE REVIEWED.**

Operations Consultant

Salary £30-35K, depending on experience

Working pattern: Full time role, Monday-Friday. 3 days 8.30am-5pm, 2 days 10.30am-7pm (will be discussed and agreed at offer stage)

The role in a nutshell: SuperWellness is looking for an enthusiastic and driven individual to join our team as an Operations Consultant. As a small and extremely dynamic team, we are looking for a highly competent all-rounder, who will be happy to roll up their sleeves and take a lead role in day-to-day client operations, whilst proactively initiating and driving continuous improvement within our client and wider operations.

We are on a mission to maximise the health and success of organisations and their employees through effective workplace wellbeing. As a key member of the team, you will play a key part in the next exciting stage of our business growth in the UK as well as new markets. Working closely with our Operations Director, the ideal candidate will be energetic and solution-oriented, thriving in environments where there’s an opportunity to take ownership of key operational aspects. We are looking for an adaptable individual with the capacity to grasp rapidly our current highly process-driven operations and ensure continued high standards as the business scales. This is truly an exciting opportunity for an ambitious candidate to contribute significantly to our team’s ongoing success, with the potential for outstanding career growth as a result.

Profile:

We’re looking for a highly motivated individual with experience in previous operational roles, preferably within a commercial environment. It’s not a requirement to have experience in workplace wellbeing, but it’d be beneficial if you have experience in project management or client operations. An advantage but not a requirement would be previous experience in organisations providing B-to-B services such as consultancy or training. Whilst this role initially won’t have any direct reports, it will include some supervisory responsibilities across our small admin team, with the potential for rapid promotion to managerial level, with training and support provided.

It’d be great if you:

• Have experience working in a small, remote team, with big goals.
• Enjoy being involved in several areas of a business and thrive in a role where each day may bring something different.
• Are a self-starter and self-manager, able to ‘get on with things’ with minimal supervision.
• Feel confident in taking responsibility and owning multiple projects.
• Have a passion for delivering exceptional customer service and enjoy interacting both with colleagues and clients.
• Are keen for a role where you have the opportunity to grow with the business long-term – we expect high performance and for your excellence to shine, and then the sky’s the limit of where you can go with the business!

Attributes & competencies:

• Ability to manage multiple projects in a process-driven way, and prioritise based on urgency.
• Adopts a proactive, hands-on approach to problem-solving and applies critical thinking to improve business practices.
• Ability to collect and analyse data to make informed decisions and suggest relevant improvements.
• ‘Roll-up-your-sleeves’ mindset and ability to get things done.
• A strong service ethos, gets satisfaction from a high standard of service delivery and client success.
• Commercial acumen; actively considers the bottom line, both in terms of efficiency and the role of operations in driving sales growth.
• Excellent attention to detail and an ability to spot the small things that matter.
• Excellent verbal and written communication skills.
• Proficiency in standard business software programmes, such as MS Office, Outlook, and similar. General experience managing a CRM would be a plus, however, specific programme training will be provided.

Responsibilities:

Sales operations

• Responsible for overseeing daily client operations, including some hands-on client management.
• Handling contracts and client set up on our systems.
• Planning and project managing the various services we provide to clients such as consultancy, training, health promotion events, and more.
• Owns selected parts of our client lifecycle and processes.
• Works closely with the commercial team to manage efficient workflows, contributing to the achievement of business goals.
• Collaborates with the Business Development Director and Client Experience Consultant to drive sales activities and events, contributing to strategic initiatives and ensuring seamless execution.
• Functions as holiday cover for the commercial team.

Business operations

• Manage day-to-day operations as required by the business, focusing on running the business efficiently and profitably, understanding that this may look different each day.
• Cost control, resource allocation and managing budgets, striving to minimise costs where possible.
• Drive operational efficiency across the wider team and support the implementation of procedures to further improve working practices.
• View operations from a critical eye, actively suggesting and making improvements in processes to streamline operations.
• Develop and implement client service processes, policies, and best practices.
• Owns the client payment process through supervision of the administrative team, and acts as an escalation point for chasers and any issues.
• Owns our supplier relationships; Manages supplier contracts and set up, and deals with ongoing queries from partners.
• General management of databases as required, such as Google drive/Sharepoint, Insightly, and more, on a case-by-case basis.
• Acts as an extension of the Operations Director and supports with projects and tasks as required.

The benefits of joining our team:

• 25 days of annual leave, plus all UK bank holidays – giving you the time to unwind and recharge.
• Extra leave for long service milestones – a token of appreciation for your dedication.
• Annual learning allowance – reinforcing our commitment to your professional development and growth.
• Medicash Level 2 health benefits – helping you invest in your wellbeing with cashback on health-related expenses.
• Exclusive access to Perks at Work – enjoy shopping discounts, wellness offers, and more.
• Fully remote work setup – work from anywhere with opportunities to connect at regular in-person events and strategy days.
• Currently piloting a 4.5-day work week – designed to achieve business goals while giving you a better work-life balance.
• Plenty of room for career growth – we're dedicated to helping you reach your full potential with ongoing opportunities to advance.

Our Recruitment Process

We’re excited that you’re interested in joining our team! Here’s a quick overview of what to expect during the application process:

1. Application: Begin by completing the application form linked below. After submission, our team will review all applications.
2. Assessment: If you're shortlisted, you'll be invited to complete an initial assessment at a time that suits you. The assessment typically takes up to 30 minutes, and you’ll receive a detailed written report of your results.
3. Initial Conversation: Selected candidates will be invited to a brief 15-minute conversation with our Operations Director. This is a chance to get to know you better and discuss your application.
4. Formal Interview: Shortlisted candidates will be invited for a formal interview with both our CEO and Operations Director, lasting up to 45 minutes. During this interview, we’ll dive deeper into your experience and skills.
5. Final Stage: The final step before a potential offer will involve a brief task or presentation, followed by the opportunity to meet our commercial team, who you’ll work closely with in the role.

Please note, any offer made will be conditional upon receiving two satisfactory references before the contract is finalised.

Ready to join our Superstar team? Apply now through the form on this link: https://www.surveymonkey.com/r/V55NXCG - We’re looking forward to reviewing your application!

Kindly note, due to the high volume of applications, we are unable to respond to individual enquiries or provide feedback before selecting candidates for interviews. We only accept direct applications through the form, and we do not accept applications from agencies.