Customer Education Trainer

About FOTC

FOTC, a Google Cloud Premier Partner, empowers businesses with cutting-edge technology solutions. With over a decade of experience and a team of certified experts, we've helped over 6,500 companies in 50+ countries. Our expertise spans public cloud, AI, data, technology consulting, cybersecurity, infrastructure, finops, IT services and smart workplaces, enabling seamless digital transformation and unlocking business potential. From global corporations to SOHO companies - in one of our offices in Wrocław, Warsaw (PL), Bucharest (RO), Budapest (HU) or remotely - we deliver tailored solutions that drive growth and innovation.

We simply unlock possibilities.

Our values

At FOTC, customers are the reason we exist, and our employees are our greatest competitive advantage. We believe that together we can create a work environment where everyone feels valued, and can grow and develop their skills. If you share our core values - responsibility, independence, commitment, teamwork, honesty and loyalty - you will find your place with us. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! Because choosing a career with FOTC isn’t just business, it’s personal.

Job Summary:

We are seeking a passionate and engaging Customer Education Trainer to empower our clients with the knowledge and skills they need to succeed with products and services offered by FOTC. In this role, you will be responsible for the entire training lifecycle, from needs assessment and content creation to delivery and evaluation. You will work closely with various teams, including Technology, Sales, and Customer Success, to understand customer needs and develop training programs that drive results.

Your responsibilities will include:

• Design, develop, and deliver engaging training programs, including online courses, webinars, in-person workshops, and video tutorials.
• Conduct needs assessments to identify knowledge gaps and training requirements for different customer segments.
• Create and maintain high-quality training materials, including presentations, guides, and videos.
• Deliver training sessions to diverse audiences, adapting your style and approach to meet individual learning needs.
• Manage the logistics of training programs, including scheduling, registration, and participant communication.
• Track and analyze training effectiveness, using data to identify areas for improvement and optimize future programs.
• Stay up-to-date on product updates and new features, incorporating them into training materials and programs.
• Collaborate with internal teams to ensure training content aligns with product strategy and customer feedback.

Qualifications:

• Bachelor's degree in Education, Training and Development, Information Technology, or a related field.
• Proven experience in designing and delivering training programs, ideally in a SaaS or technology environment
• Strong presentation, communication, and interpersonal skills, including the ability to explain complex concepts clearly and concisely.
• Excellent written and verbal communication skills in English.
• Ability to create engaging and effective training materials.
• Proficiency in Google Workspace applications and Google AI solutions will be an additional advantage.
• Ability to work independently and as part of a team
• Strong organizational and time management skills.
• Passion for customer education and a commitment to delivering high-quality training experiences.

Other Requirements:

• Valid driving license and willingness to travel to different training locations based on the training calendar.

We offer:

• permanent cooperation (based on B2B type of contract),
• flexible working time within business hours 8am- 6pm CET,
• opportunity to learn about Cloud solutions by direct collaboration with Google
• possibility to participate in Cloud-realeted events
• co-financing the costs of sport activities (Multisport Card)
• co-financing the costs of Luxmed
• micro-loans,

If you are interested in new technologies and the cloud is more than just a cloud for you, send us your CV!

We strive to protect your personal data. The information below contains details of the processing of personal data as part of the recruitment process.

The administrator of your personal data is the company indicated in the announcement, i.e. Fly On The Cloud sp. z o.o. established in Wrocław, postal code no. 50-130, Rzeźnicza 32/33, entered into the Register of Entrepreneurs managed by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under Registry no. 0000500884, Tax Identification Number (NIP): 8971797086.

Purpose of data processing

Your personal data will be processed in order to carry out the recruitment process.

The basis for data processing

The basis for the processing of your personal data by the Company in order to carry out the recruitment process is § 6.1a (consent) and §6.1f (legitimate interest) REGULATION no. 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE EU COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free exchange of such data, and repealing Directive 95/46 / EC (GDPR).

We process your personal data only for the purpose of recruitment indicated in the job offer and for the purposes of future recruitment if you have given your consent in your application.

You have the right to withdraw your consent at any time, this will not affect the lawfulness of the process which was carried out based on consent before its withdrawal. Providing personal data is not mandatory, but necessary to carry out the recruitment process.

Data processing period

We process your personal data in order to recruit for the position indicated in the advertisement for a period of 1 year from the moment of receiving your application. After this time, the data may be processed for a period corresponding to the period of limitation of claims (as in applicable law), which may be raised by the administrator and which may be raised against the administrator.

Your rights

You have the right to request the administrator to give you access, inspect your personal data, rectify them, delete (in the event of the circumstances provided for in clause 17 of the GDPR - the right to be forgotten) or limit processing (in the cases specified in clause 18 of the GDPR), the right to withdraw consent in the event of its expression and submission of a complaint to the supervisory body (President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw).

Contact

If you have any questions, you can contact us:

• via e-mail: praca@fotc.com
• via post to the following address: ul. Rzeźnicza 32/33, 50-130 Wrocław.