Software Implementation Consultant

About us

SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.

Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.

About the role

As an Implementation Consultant, you will play a crucial role in the deployment and successful adoption of our software solutions by new clients. You will work closely with clients to understand their business needs, configure our software to meet those needs, and ensure a smooth transition to our platforms.

Your expertise will be instrumental in:

• Conduct detailed client needs assessments to tailor software solutions that enhance operational efficiency.
• Lead the implementation process, including setup, customisation, and configuration of the software to fit specific client requirements.
• Provide training and support to client teams, ensuring they are proficient in using our products and can leverage their full capabilities.
• Manage project timelines, resources, and deliverables to ensure timely and successful implementations.
• Serve as the primary point of contact for clients during the implementation phase, offering expert advice and solutions to challenges encountered.
• Collaborate with cross-functional teams including sales, product development, and technical support to continuously improve the product and the implementation process.
• Document implementation processes and outcomes, providing detailed reports and feedback to enhance future project execution.
• Utilise Excel for advanced data manipulation tasks to analyse client data, assist in configuring our software, and streamline the implementation process.

Essential experience

• Proven experience (3+ years) in software implementation
• Facilities Management technologies/CAFM solutions or related field experience.
• Strong understanding of SaaS platforms and their deployment in a business environment.
• Excellent project management skills with an ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Excel for data analysis and manipulation is essential.
• Thrives in fast-paced, evolving environments, demonstrating a proactive approach to tackling new challenges and contributing to a dynamic team.
• Strong communication and interpersonal skills, capable of working effectively with clients and cross-functional teams.
• Problem-solving mindset with a strong analytical approach.
• Willingness to travel as needed to meet client needs.

Additional Information

All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

Our Benefits:

• 🏖 26 days holiday + Bank holidays + buy up to 5 days
• 🏥 Private Medical insurance with BUPA
• 🏡 Remote/Hybrid first policy
• 💙 Employee Assistance programme with WeCare
• 👨‍👩‍👧 Enhanced Family Benefits
• 🏋️‍♂️ Gym Discounts
• 🚀and more!

Equal opportunities for everyone

Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!

We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.

We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If there’s anything we can do to accommodate your specific situation, please let us know.