Operations Partner

About Us

Chore exists to make every startup and SMB in the world successful. We believe that the more successful startups, the better a world we’ll all experience.

Operations are foundational yet most companies chronically underinvest in them to their detriment. We build and maintain their back-office operations so that they can focus on their differentiating superpowers.

We work behind the scenes to help our clients win. We like efficiency. We geek out on checklists. We are transparent with each other and our clients. We are professional, inclusive, and autonomous and our goal is to provide a culture that fosters long-term success, is reputation & trust-based, fun, and pushes each of us to always learn.

We are looking for a proactive individual interested in joining our team of Operations Partners, who are the main conduit through which all our client's back-office operations run including Human Resources, Finance, and Compliance.

An Operation Partner serves as a fractional Chief of Staff/Chief Operating Officer — working with 6+ startup founders / CEOs to project manage key corporate matters. These responsibilities are often tactical, but as you build trusted relationships with the CEOs of these world-changing startups, you will also become their strategic partner. In short, you'll support founders to project manage their most critical ops, acting as the point person to keep the lights on!

Some examples of the work we do:

• Tactical responsibilities still require judgment and thoughtfulness — “can you work with our accountant to get taxes filed?” or “can you get this NDA out to a customer and coordinate if there are any issues?”
• Research and problem-solving for back-office edge cases.
• Use and comply with Chore best practices.
• Contribute to our knowledge base (internal + client-facing + public-facing blogs!) to create a centralized, reusable source of wisdom. Every startup reinvents the wheel on HR / Finance / Legal Ops, and this drives us crazy!
• Sometimes, problems can get strategic — e.g., “how should I think about compensation and benchmarks for my company?” We’ve seen this organically happen at times when OPs have built a trusted relationship with clients.
• Note: Though, unlike an internal Chief of Staff, this role wouldn’t include involvement in more bespoke needs (e.g., go-to-market / analytics / partnerships). And we're also not looking for a recruitment background.

Qualifications/Skills:

• 5+ years of startup business experience that includes interfacing with clients or external parties is required.
• 2+ years experience in at least two of the following: HR / Finance / Legal & Compliance Ops experience
• You love building deep, trusting relationships with dynamic founders across many industries.
• Are total geeks for better processes, more standardization, and reinventing things just enough to make them more efficient. You enjoy improving every day. 
• Checking items off of your work list, while also considering ‘how can I do this process more efficiently,’ brings a smile to your face. There is always more to do for clients and you thrive on getting things done while simultaneously knowing that you are helping to move these amazing startups forward.
• People who have a deep dedication to client service and doing right by our stakeholders.
• Smart, detail-oriented, a context-switcher with GREAT communication skills!
• Ability to focus in stressful situations and almost automatically prioritize
• Ability to say "no" in a way that doesn't feel like a "no" to the other party.
• Openness to giving and receiving feedback, using the Radical Candor method.
• You don't mind doing the unsexy part of running a startup - i.e. dealing with regulators (including waiting on hold forever for them to pick up), managing employee offboarding, and basically doing the "startup plumber" work.
• You want to join a passionate, fun and kind team for the long-term (2+ years). While this role might be a stepping stone and we celebrate our team member’s growth, if you apply, our assumption is that you’d prefer a job where you can see yourself for several years.

Compensation: 

• Base compensation for a U.S.-based Operations Partner (OP) Level 2 is $80,000 USD per year, with the potential to earn up to 30% more in bonuses. Compensation varies by country and location and is adjusted based on cost of living factors. While we strive to ensure equitable take-home pay using our Living Cost Calculator, international compensation may differ significantly from the U.S. benchmark.
• Every team member receives equity in Chore, which is variable based on level. Since we're building for the long-term, we offer equity on the high side.
• Note: we do not negotiate as we believe it is biased against various groups and creates poor dynamics. Instead, we pay and promote based on performance and meeting clearly defined metrics.

The Best Parts:

• 🏄‍♀️ We are fully remote, do not require any travel and have somewhat flexible hours! The expectation is that all Operations Partners work standard US hours from 9-5pm across PST-EST timezones.
• 🤗 We’re good people who work well together while solving critical problems for awesome startups.

US Benefits:

• 🩺 Medical, dental, and vision insurance: 90% premium for employees, 50% for dependents: UnitedHealthcare.
• 💰 401k with up to 4% matching.
• 💻 MacBook Air M1.
• Learn more about our benefits, here.

Universal benefits:

• 🌄 Unlimited PTO.
• 💽 WFH stipend up to $250/month (office setup, coffees, co-working space, etc).
• 🎒 Why is "executive" coaching only valuable for executives? We think that's stupid. Optional coaching 2x/mo.
• 📆 Only four ~30-minute team meetings/week.
• 🚁 You may have the support of an Operations Analyst.

Additional Notes

• Accepting applicants worldwide.
• There will be five 15-60 minute interviews via Google Meet, one of which is a Q&A with another Operations Partner to vet the role for you, too!
• To help set you up for the success, half of the questions are provided for the 1st interview
• We will ask for up to 4 former (or current) manager references.

If you want us to consider your application, you must apply to the role via the form.

We like fun and making some magic. Join us. You'll learn more and, we expect, have more fun than any other role you've ever had.