Digital Marketing Customer Success Manager

About SMedia

sMedia’s goal is to provide our customers with high-quality products and services combined with an excellent, transparent experience. We’re looking for team members who are accountable, passionate about digital advertising and automotive, and who will speak up and actively participate in improving our Customer Experience.

Customer Success Manager

Reports to: Manager of Customer Experience

sMedia is a digital advertising and SEO provider specializing in helping dealerships boost their sales and grow their market share. We focus on delivering effective, results-driven advertising solutions tailored to each dealership's needs. Our team takes a hands-on, collaborative approach, working closely with clients to ensure their advertising efforts hit the mark. We value growth, reliability, transparency, and curiosity in our work. We’re committed to helping your dealership thrive with clear, dependable strategies and a genuine interest in understanding and meeting your goals. By partnering with us, dealerships can expect to see improved sales performance and a stronger presence in the market.

Your Key Responsibilities And Accountabilities

The core focus of sMedia’s Customer Success Department is building and maintaining relationships with dealership customers. You will be the voice of your customers within our organization, helping to drive product innovation and reporting to meet their needs. You will act as a subject matter expert to your customers in all things sMedia and the digital marketing space, consulting your customers on their goals and results. You will maintain your existing customer base and grow monthly recurring revenue through your efforts and the relationships you build. This will be achieved through genuine curiosity and engagement with customers, ultimately creating a strategic alignment of sMedia’s products and services with the customers’ goals, to drive tangible business outcomes. By delivering customer success and satisfaction across your client base, a Customer Success Manager builds relationships that create opportunities for referrals and testimonials - an integral part of sMedia’s growth. This role is fully remote and will require you have a designated personal workspace that allows for frequent audio/visual communication. You will need a stable wifi connection and a private work area!

Day-to-Day Tasks

• Act as a partner and advocate for your customers as you work to understand their business needs
• Identify your customers’ business challenges and learn how you can assist in alleviating them
• Understand your customers' KPIs and host regular meetings to review their business goals and growth towards success.
• Interpret various sources of performance analytics to help educate your customers on results and ROI
• Create additional revenue opportunities by aligning sMedia products with customer challenges and objectives
• Learn about new trends and technologies in the digital space and share that information with your customers and colleagues
• Learn about new trends and technologies in the digital space and sharing that information with your customers and colleagues
• Share your extensive digital marketing knowledge to help our customers achieve their business goals using sMedia solutions
• Create agendas and host follow-up meetings; highlighting key points for performance meetings, recommendations, and updates
  
  

Your Background

• Minimum of 2 years of experience in a Customer Success or Marketing Manager role
• Experience with Google Analytics, Google Ads, Microsoft Ads and Meta Business Manager
• Experience in Digital Marketing
• Meta, Microsoft and Google certification would be considered a strong asset
• Automotive or Dealership experience
  
  

Your Skills and Mindset

• Curious, driven personality
• Passion for technology and data
• Strong analytical skills with the ability to translate data into insights
• Strong understanding of digital marketing
• Natural ability to network, connect the dots, build relationships, and interested in enhancing relationships
• Ability to work on multiple priorities and/or projects simultaneously
• Strong customer relationship skills with excellent verbal and written skills
• Highly organized with great attention to detail
  
  

What you’ll get from sMedia

• Fully remote role, work from anywhere!
• Performance-based commission structure designed to reward top performers
• Extensive health and dental benefits package available after 3 months
• Paid day off on your birthday
• 1:1 training and mentoring from our Management team
• Opportunities to earn spot bonuses
• 15 vacation days annually, plus an additional week in December for the holiday season