Offer summary

Qualifications:

Experience in L2-L3 support roles with a focus on ticket management and resolution., Familiarity with data analytics technologies such as Snowflake and Microsoft Azure., Strong communication skills for stakeholder engagement and documentation., Ability to perform advanced troubleshooting and system optimization..

Key responsabilities:

Manage and resolve support tickets efficiently across various channels.

Document solutions and maintain knowledge base for future reference.

Process access requests while ensuring compliance with security protocols.

Contribute to system optimization and continuous improvement initiatives.

Unlock the transformative power of data with Infinite Services. Our tailored data services empower our clients to improve decision-making, enhance customer experiences, streamline operations, drive innovation, and optimize costs. Our mission as an IT services company is to uplift businesses by developing state-of-the-art data platforms. With years of accumulated experience and a team of top industry experts, we bring unparalleled proficiency to every project. Our commitment to cutting-edge solutions and exceptional service is well-recognized by our customers. Our Advanced Data Services for Enterprise includes: ✔️ Data Platforms Development: Comprehensive professional services that cover data strategy, roadmap creation, architecture, design, and development of large-scale data platforms across their entire lifecycle. This includes advanced data reporting and analysis. ✔️ Managed Services: Flexible and cost-efficient support and maintenance services based on ITIL practices, tailored specifically to data platforms. Designed to serve global organizations through our 24/7 delivery model from Poland and the Philippines. ✔️ Data Automation: A unique approach to data platform architecture, designed to fully harness automation and enable our customers to achieve significant, strategically planned outcomes. Powered by our cutting-edge workload automation solution: AutomateNOW!

Job description

Join Our Data & Analytics Team!

Are you ready to work with cutting-edge technology in a business-critical environment? We’re seeking dynamic professionals to support our state-of-the-art Data & Analytics platform that drives strategic, data-driven decisions.

What You’ll Do

L2-L3 Support:

Ticket Management: Handle support tickets through various channels, ensuring quick resolution.
Communication & Documentation: Keep stakeholders informed and document solutions in our knowledge base.
Access & Compliance: Process access requests and adhere to strict security protocols.

L4 Support:

Advanced Troubleshooting: Perform root cause analysis and implement long-term fixes.
System Optimization: Tune systems, manage risks, and contribute to cost/performance reporting.
Continuous Improvement: Develop best practices, enhance tools, and support strategic updates.

Technologies You’ll Work With

Snowflake, ServiceNow, Teams
Qlik Replicate & Qlik Compose
Microsoft Azure (including ADF), Azure DevOps
COPYStorm, SSIS, Terraform

Why Join Us?

Impactful Work: Be part of a platform critical to strategic decisions.
Innovative Environment: Engage with modern technologies and advanced AIOps.
Growth & Flexibility: Enjoy career development, remote/hybrid options, and competitive benefits.

Ready to drive innovation and shape the future of data-driven decision-making? Apply now and make a real impact!

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