Field Service Representative

What’s the job?

**The ideal candidate will reside in South Carolina or North Carolina**

The principal function of the Field Service Representative is to coordinate, perform and provide reports regarding on-site inspections. This position also requires technical knowledge of proper application methods for siding and roofing products. Problem solving skills/knowledge while on-site is a must. This position requires the ability to train siding installers and roofers concerning proper installation methods. This position requires the ability to stay calm in sensitive situations while performing inspections or while speaking to customers on the phone.

Inspect roofing, siding (and other products deemed necessary by CertainTeed management) at the request of CertainTeed Technical Services (Roofing), Warranty and Technical Services (Siding) and/or at the request of a plant Quality Manager. Initiate and file a report based on inspection observations. Must be able to diagnose a claimed issue while in the field performing inspections.

This requires a high level of problem solving skills and building envelope technical expertise. Must be able to stay calm in sensitive situations in the performance of your inspections. Provide onsite training as needed for warranty related repairs and concerns directly to the contractor. Additional responsibilities that are assigned by the Technical Services Manager or the Field Service Supervisor must be completed in a timely manner. Also, to perform assigned administrative tasks such as reports and other assigned tasks within time restraints.

• Perform on-site diagnostic inspections of roofing and siding systems, product claims and extended warranties. Operate a drone for inspection data collection.
• Provide objective and detailed documentation in preparation of on-site inspection reports.
• Complete and maintain the FAA required licensing for drone operation.
• Coordinate site visits, provide assigned reports/tasks within a timely manner
• Build a good working relationship with Roofers, TM’s and distributors.

What do you bring?

• The minimum level of formal education would be an Associate’s degree and/or 4 years of field inspection or roofing experience.
• A 2-year degree is preferred and/or 5 years of roof inspection or roofing experience.
• Strong skills with Microsoft office products such as Outlook, Excel, PowerPoint and word.
• Successful completion of FAA required licensing for drone operation.
• Successful completion of HAAG and Working From Heights Safety Training.
• Successful completion of driver training as required.
• Successful completion of any assigned Boost (on-line) courses assigned by the Supervisor and/or Department Manager.
• The person in this position must always maintain a calm and professional attitude in the representation CertainTeed. The Field Services Manager must have a detailed knowledge of the entire CertainTeed roofing and siding line of products, installation recommendations and processes involving both CertainTeed Roofing and Siding products.

PHYSICAL DEMANDS

• Must be able to safely climb ladders and traverse uneven roof surfaces (with slopes up to 6/12) in many different climates. Must be able to lift and carry at least 50 pounds. Must be able to perform job duties in all climates an on active construction sites. This position requires responsibilities for scheduling field inspections; therefore, this person must be self-motivated. This could involve multiple changes to a trip to accommodate additional claims. Flexibility and proficiency in scheduling is a must.
• This position works from a remote location and has regular travel by car and plane.

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $70,000 to $108,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 9% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $76,300 to $117,720. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home