System Engineer III

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do

The System Engineer III applies a systematic approach to the maintenance and operation of our internal systems, applications and services as well as our external offerings. They work with others across the business to understand customer and internal needs and develop solutions in the areas of system administration while creating documentation and plans to enhance project plans. Throughout the lifecycle, the Systems Administrator is a consultant to others in their area(s) of expertise and they continually develop skills relevant to their role.

More Specifically, You Will

• Configure, implement and provide tier 3-5 support for incident resolution and service request processes for technical problems and IT issues involving applications and the hardware these applications run on
• Follow defined processes for workflow, incident and change management
• Apply solutions to business problems under the direction of senior team members
• Ensures all Operational Service Levels are met against documented SOPs.
• Ensure individual contributor levels of quality and timelines are met during the service improvement and delivery process
• Collaborate with Product Managers, Architects, Software Engineers, QA, and other technical staff to ensure our internal and external systems are operating properly
• Participate on cross functional teams to help deliver solutions from the point of inception through customer delivery
• Support products in use by diagnosing and resolving issues and also participate in initiatives to improve processes, standards and practices
• Provide documentation of configurations, maintenance plans and project updates
• Contribute to task estimates for project objectives
• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders.
• Take full responsibility for ensuring internal and external customer satisfaction
• Demonstrate initiative, drive and determination to achieve results, success and growth
• Maintain a high level of energy, enthusiasm, engagement and commitment to action
• Develop trust and models open, candid, respectful communication and collaborative teamwork
• Demonstrate a high degree of self-awareness and commitment to personal development and learning
  
  

What We Ask From You

• 5 years of experience in NOC or data center operations with customer facing systems
• Working experience in complex operational environments in various aspects of support for their technical area, minimum 5 years experience.
• Knowledge of the following technologies is a plus
• Microsoft Windows Server
• Active Directory
• Coud (Aws/ Azure/ Google)
• SAN Administration (EMC/HP/NetApp)
• VMware
• Linux
  
  

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.