Service Engineer

Technical Support

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Senior Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being.

This position is part of the Service Organization located in Hong Kong. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for ensuring optimal performance of Beckman Coulter equipment. This position services the Chemistry, Immunoassay, Hematology, Urinalysis, Microbiology, and Automation instruments. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:

• Work independently, handling troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, while also delivering excellent and efficient service and training to Beckman Coulter’s customers.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
• Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.

The essential requirements of the job include:

• Associate degree or equivalent military experience (Applicants with applicable military experience will be considered on a case-by-case basis)
• 1+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

It would be a plus if you also possess previous experience in:

• 2+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment, in the laboratory, as a Field Service Engineer or Biomedical Engineer.
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and long-term retention
• A technical college major such as biomed, engineering, or related

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.