Offer summary

Qualifications:

5+ years of experience in a similar IT support role., Proficient in service desk and helpdesk operations., Experience with SaaS platforms and public cloud workloads., Knowledge of Microsoft SQL for writing and troubleshooting queries is desirable..

Key responsabilities:

Provide first line IT support across corporate and ecommerce technologies.

Troubleshoot and resolve software, hardware, and SaaS issues.

Deliver technology projects and ensure effective communication with stakeholders.

Enhance cyber security measures and manage security patching.

Job description

Discover your 100% YOU with MicroSourcing!

Position: IT Support Engineer

Location: Three Ecom, MOA, Pasay, Philippines

Work setup & shift: Flexible work setup | Day shift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As An IT Support Engineer, You Will

IT Support

The first line of support across all areas of the adore business
As part of the IT Systems team, ensure that all incoming tickets are responded to and either resolved, delegated within the team or escalated to the appropriate third party to ensure a resolution
Ensure the smooth running of the corporate and ecommerce technologies to ensure the least disruption to Adore Staff and our customers
Troubleshoot and resolve issues with software, hardware and SaaS solutions across warehouse, ecommerce and corporate platforms
Analyze records, logs and previous incidents to identify and deliver on permanent improvements
Ensure the right observability of our systems is in place to ensure early identification of incidents
Identify and deliver against automation opportunities
Ensure an amazing onboarding experience for all new Adore team members
Procure, Install and configure technology solutions

Project Delivery

Delivery of agreed technology projects across warehouse , corporate and ecommerce platforms
Act as a technical SME for corporate and ecommerce technology projects providing advice on impact, communications, risk and approach
Ensure your stakeholders and internal customers have the necessary communication and training for newly delivered solutions
Support prioritisation discussion with team and with stakeholders
Ensure dependent 3rd parties are delivering to our needs and escalate as required
Ensure sprint and roadmap progress is consistently updated

Cyber Security

Identity and deliver change to improve our cyber security posture
Provide coaching and support where a lack of cyber security controls or knowledge is in place
Security Patching to ensure vulnerabilities are being managed
Preventative security management is delivered per identified responsibilities assigned in the security roadmap

Team Work

Engage in continuous learning and contribute positively to a collaborative and respectful working environment aligned with the culture and values of Adore Beauty
Develop and maintain proactive and productive working relationships with both internal and external stakeholders
Communicate information as appropriate with relevant team members and to ensure they have up-to-date information
Participate in team activities and meetings demonstrating respect and consideration for individual experience and expertise.

What You Need

Non-negotiables

5+ years experience in a similar role with demonstrated experience providing technology support across corporate technologies
Service Desk and helpdesk experience
Supporting SaaS based platforms across corporate and ecommerce platforms
Delivery of security improvements and improved cyber security practices
Delivering improvements in automation and monitoring
Supporting public cloud workloads
Writing, reviewing, and troubleshooting Microsoft SQL queries would be desirable

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/