Offer summary

Qualifications:

1-3 years of experience in IT helpdesk or technical support roles., Strong troubleshooting skills for Windows/macOS and Google Workspace., Excellent problem-solving, communication, and customer service skills., High English proficiency..

Key responsabilities:

Serve as the first point of contact for IT support via phone, email, or ticketing system.

Diagnose and resolve Level 1 and Level 2 technical issues related to hardware, software, and networks.

Create and maintain detailed documentation of technical issues and resolutions.

Support onboarding and offboarding of employees, including user account setup.

Job description

At Huenei, we continue adding talent to our Tribe! 🙌

If you're one of those people who:

Likes to challenge the status quo
Thinks differently
Has a curious and agile mindset
Enjoys creating as part of a team
Is interested in digital transformation
Wants to grow professionally and is eager to learn
Likes to have a good time at work

Imagine yourself in this role 💻

Serving as the first point of contact for IT support via phone, email, or ticketing system.
Diagnosing and resolving Level 1 and Level 2 technical issues related to hardware, software, networks, and user accounts.
Providing support for Windows/macOS operating systems, Jumpcloud IDP, Google Workspace, Slack, Jira, and common business applications.
Assisting users with troubleshooting VPN, printers, Wi-Fi, and email issues (Gmail).
Creating and maintaining detailed documentation of technical issues and resolutions.
Escalating unresolved technical problems to higher-level IT teams when necessary.
Supporting onboarding and offboarding of employees, including user account setup and access provisioning.
Maintaining and updating IT asset inventory and documentation.
Following IT policies, security protocols, and compliance requirements.
Educating users on IT best practices and providing training when needed.

Requirements:

If you have…

1-3 years of experience in IT helpdesk or technical support roles.
Strong troubleshooting skills for Windows/macOS, Google Workspace, and networking fundamentals.
Experience with device management, user management, and access controls using Jump Cloud as corporate IDP.
Familiarity with ticketing systems (Jira Service Management).
Basic knowledge of networking concepts such as DNS, DHCP, and VPN.
Excellent problem-solving, communication, and customer service skills.
Ability to work independently and in a team environment.
Strong attention to detail and documentation skills.
High English proficiency.

If you don’t meet 100% of the requirements but have the confidence to learn, don’t hesitate to apply! 🚀

At Huenei, we value our employees and provide a positive and rewarding work environment. By joining our team, you can enjoy the following benefits ✔: