Offer summary

Qualifications:

Bachelor’s degree in IT or related field., At least 2 years of experience in monitoring and handling server and network issues., Knowledge of Active Directory, VMware, and monitoring tools., IT certifications are a plus..

Key responsabilities:

Provide global IT operations infrastructure monitoring.

Handle incident management and troubleshooting for servers and networks.

Communicate downtimes and updates to users and management.

Ensure successful data backups and manage vulnerability scanning.

Job description

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

The NOC Technician of IT Operations will provide global IT operations Infrastructure Monitoring, ensuring all the devices are up and running. If anything down notified by any alert system , need to address to users and management.

Main role in Patra for NOC Team will be handling the It Operations Infrastructure with

monitoring systems.

Incident handling.
Perform Server and Network troubleshooting and management.
Data storage management
Escalation to Next level if not resolved the incident.
Vulnerability scanning, monitoring and raising monthly tickets.
Involving in patching and make sure all working fine after patching.
Raising Change controls.
NAS firmware updates and package updates in presence of server team.
Basic firewall monitoring.
Communicate regularly within the NOC team and ITops team.
Notifying downtimes to users and management.
Updating NOC checklist in shift.
Emails server spool count will be monitored continuously.
Configuring alerts for all PATRA infrastructure.
Monitoring all backups are successful or not. If not report to server team.
Knowledge in Active directory, Vmware , Monitoring tools , Vulnerability tools, Service desk ticketing tool.

Accountable

Ensuring that service processes and procedures are delivered and operated according to professional practices and standards.
Managing, processing and coordinating appropriate and timely response to Incidents and Service desk requests.

Team Player

Take ownership for assigned tasks and be proactive.
Perform all duties with a level of integrity and honesty that represents Patra in a positive manner.

Knowledge, Skills And Abilities

At least 2yrs of experience in monitoring and handing server and network related issues.
Bachelor’s degree, Any IT certifications are added advantage.

Working Conditions

Work from home/Office
Minimum internet speed of 50 mbps download and 10 mbps upload; Directly connected into modem; No satellite.

Work Standards

Interpersonal Skills:

The ability to work well with Patra colleagues.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

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