Offer summary

Qualifications:

Fluency in Portuguese and strong command of English., Experience in IT support or a technical role is preferred., Strong analytical and problem-solving skills., Excellent communication and customer service skills..

Key responsabilities:

Provide high-quality technical support to Portuguese-speaking clients via phone, email, and chat.

Diagnose and troubleshoot hardware and software issues promptly and effectively.

Document all support interactions and resolutions accurately in the ticketing system.

Assist clients with software installations, configurations, and updates.

Job description

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Portuguese Speaking IT Support Specialist to join our team, working remotely from anywhere in Greece! We are committed to connecting talented individuals with top employers who appreciate multilingual skills. In this role, you will provide exceptional technical support to Portuguese-speaking clients across various sectors, including technology, e-commerce, and customer service. Your role will involve troubleshooting technical issues, providing solutions, and ensuring clients receive top-notch service. If you’re driven, passionate about technology, and enjoy helping others, we’d love to hear from you!

Responsibilities

Provide high-quality technical support to Portuguese-speaking clients via phone, email, and chat.
Diagnose and troubleshoot hardware and software issues promptly and effectively.
Ensure a positive customer experience by delivering exceptional service.
Document all support interactions and resolutions accurately in the ticketing system.
Assist clients with software installations, configurations, and updates.
Collaborate with colleagues to escalate and resolve complex technical issues.
Educate clients on product features and provide training to enhance their usage.

Requirements

Fluency in Portuguese and a strong command of English.
Experience in IT support or a technical role is preferred.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to work effectively both independently and as part of a team.
Familiarity with operating systems, software applications, and remote support tools.
Knowledge of technology-related sectors such as e-commerce or customer service is a plus.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.