Dutch Speaking Messaging Platform Support Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment is pleased to offer a fantastic opportunity for a Dutch Speaking Messaging Platform Support Specialist to join our dedicated team in Athens, with the flexibility to work remotely within Greece. In this pivotal role, you will provide exceptional support to users of advanced messaging platforms, ensuring they receive timely assistance and effective solutions for their technical inquiries. Your fluency in Dutch and English will be essential for communicating clearly with our diverse clientele. If you're passionate about tech, thrive in customer support, and are looking for a role where you can make a real difference, we would love to see your application!

Responsibilities

• Offer high-quality support to users of messaging platforms, addressing their questions and resolving technical challenges efficiently.
• Diagnose technical issues and collaborate with development teams to implement effective solutions.
• Keep detailed records of support interactions and create performance reports to help track service quality.
• Assist in onboarding new clients, ensuring they are equipped to maximize their usage of messaging services.
• Collaborate with cross-functional teams to gather user feedback and recommend improvements to platform features.
• Maintain a high level of customer satisfaction through responsive and effective communication.

Requirements

• Fluency in Dutch and English; knowledge of additional languages is an advantage.
• Experience in customer support or technical support roles, preferably related to messaging or communication technologies.
• Strong analytical and troubleshooting skills, with attention to detail in resolving issues.
• Excellent communication skills, particularly in a customer-facing environment.
• Ability to work efficiently in a remote team and demonstrate self-motivation.
• Familiarity with messaging platforms and mobile technologies is highly desirable.
• A customer-centric mindset with a genuine enthusiasm for technology and innovation.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....