iBus Controller

Join Our Team as an iBus Controller at Go-Ahead London!

Are you ready to play a vital role in keeping London moving? Go-Ahead London is looking for dedicated and dynamic individuals to join our team as iBus Controllers. In this crucial supervisory role, you'll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.

About the Role As an iBus Controller, you will be responsible for overseeing and controlling our bus services using cutting-edge computer, GPS, and communication systems. Your mission? To deliver a high-quality service that meets and exceeds the standards set by Go-Ahead London and London Buses. You will work with a wide range of teams and external partners, including police, highway authorities, and our valued customers, ensuring smooth operations even in challenging situations.

Key Responsibilities

• Service Management Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
• Driver Supervision Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements. You'll also provide support, including reporting service quality data and submitting disciplinary reports when necessary.
• Collaboration Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
• Emergency Response Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
• Regulatory Compliance Ensure all operations comply with Drivers’ Hours Regulations, health and safety rules, and other relevant legislation.
• Customer Interaction Address customer queries, comments, and complaints with professionalism and a customer-first approach.
• Documentation Maintain clear and concise records of decisions and events on your routes.
  
  
  

What We’re Looking For

• Experience & Knowledge A strong understanding of a control room environment is beneficial.
• Communication Skills Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
• Decision-Making Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
• Team Player You’ll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
• Target-Driven Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.
  
  
  

Working Conditions

• Flexibility will be required with travel to work locations across South and East London. When our refurbishment programme is completed, the role will be located in Stockwell.
• This is a shift-based role that includes weekends, requiring flexibility in working hours and location.
• You will undergo a comprehensive training program.
• As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.
  
  
  

Why Join Us? As an iBus Controller, you will have a significant impact on the Company’s performance on the road. This is more than just a job; it's an opportunity to be part of a team that plays a crucial role in keeping London moving. You will be supported with training, development opportunities, and the chance to work in a diverse and dynamic environment.

Starting Salary Grade LG13 - £43,575 per annum.

Ready to Take the Wheel? If you’re ready to take on this challenging and rewarding role, apply now with a CV and help us deliver the best possible service to the people of London!