Sr. Risk Quality Assurance Analyst (12 Month Contract)

Job Summary

Reporting to the Manager, Quality Assurance, the Senior Quality Assurance Analyst is responsible for: conducting comprehensive quality assurance reviews for both internal and external stakeholders; provide strong customer service on follow-up with lenders and timely resolution of any issues; manage completion and distribution of final Quality Assurance Report for lender customers within service level agreements. The role will work closely with numerous functions within the business including Risk Management, National Sales and Operations.

Responsibilities

• Conduct lender Quality Assurance reviews of both high-ratio insured and portfolio insured in accordance with QA procedures and policies.
• Proactively manage scheduling, timeliness of reviews, follow-up activities and final reporting within service level agreements.
• Provide trend analysis for risks identified and proactively escalate any adverse trends to internal and/or external stakeholders with recommendations for resolution.
• Work closely with National Sales and lender contacts with the development of lender action plans where compliancy results are below internal thresholds.
• Act as subject matter expert for lender specific underwriting policies, procedures and processes. Proactively identify any material gaps and escalate to internal stakeholders.
• Demonstrate a high degree of professionalism and customer service.
• Provide support for internal QA reviews (Underwriting, Loss Mitigation) where required.
• Drive internal QA process efficiencies and proactively identify opportunities for enhancements.
• Perform other duties and assist with special projects to support Risk Management initiatives, as required.
  
  

Skills And Qualifications

• Minimum 5 – 10 years of mortgage underwriting and/or audit experience in the financial industry;
• University degree in Business, Economics, or Commerce;
• Strong understanding of mortgage underwriting and credit policy;
• Strong analytical skills with ability to grasp mortgage industry and business-wide strategies;
• Proficiency with and adaptability to various underwriting system applications;
• Proficient working knowledge of MS Office applications (Outlook, Excel, PowerPoint) and PowerBI;
• Strong technical knowledge of mortgage underwriting credit policies, regulatory requirements and mortgage origination processes;
• Excellent communication skills (verbal, written and presentation) with the ability to influence internal/external stakeholders;
• Strong interpersonal, relationship building and customer centric skills;
• Ability to work effectively within a team environment;
• Demonstrated strength in working independently – ability to manage deliverables and resolve issues while seeking guidance on the most complex situations;
• Previous experience working in a fast paced environment and proven ability to manage multiple priorities to meet deadlines;
• Ability to deliver excellent customer service despite tight timelines;
• Ability to work beyond normal business hours when required by review timelines;
• Bilingualism (French/English) would be considered an asset;
  
  

At Sagen, we offer:

• Competitive salary
• Annual Performance Bonus Plan
• Medical, Dental, Prescription Drug, and EFAP Benefits
• Company funded Pension Plan
• Company matching RRSP, TFSA and/or Non-registered Savings Plan
• Competitive vacation policy
• Life Insurance and Accidental Death & Dismemberment
• Short Term and Long-Term Disability programs
• Reimbursement programs for special occasions, health and wellness, mortgage insurance and tuition
• Work from Anywhere Days
  
  

Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic self.

We encourage applications from people with disabilities and will provide accommodations upon request throughout the selection and hiring process to meet individual needs.