Offer summary

Qualifications:

3+ years of experience leading a 24/7 NOC, DevOps, or SRE team in a cloud-focused environment., Deep understanding of AWS services and cloud infrastructure., Excellent written and verbal communication skills in English., Bachelor’s Degree in Computer Science, Engineering, or a related field, or equivalent experience..

Key responsabilities:

Lead, mentor, recruit, and develop NOC engineers through training and professional growth.

Oversee real-time monitoring and incident response for AWS infrastructures and customer systems.

Collaborate with DevOps, FinOps, and other teams to align NOC operations with company goals.

Track and improve key operational metrics and manage incident response effectively.

Job description

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We are seeking a NOC Manager with extensive hands-on experience in AWS-based infrastructures, customer support, and a strong DevOps or SRE background.

This is a key role in ensuring 24/7 coverage, proactive incident management, and the highest level of customer satisfaction. By championing a customer-first mindset, optimizing alerts and automation, and leading both L1 and L2 support, the NOC Manager will directly impact our commitment to world-class service and innovation for startup clients.

📍 Work location - remote Ukraine

Responsibilities

Lead, mentor, recruit, and develop NOC engineers through 1:1s, training, and professional growth.
Prioritize customer needs with proactive communication, empathy, and transparency.
Collect and act on client feedback to improve NOC services.
Oversee real-time monitoring and incident response for AWS infrastructures and customer systems, managing L1 and L2 support.
Optimize monitoring and automation to reduce false positives and manual work, enhancing efficiency with refined alerts and scripts.
Collaborate with DevOps, FinOps, Solution Architects, and Sales to align NOC operations with company goals.
Track and improve key operational metrics (e.g., ATTR, MTTR, SLA adherence, NPS, or customer satisfaction), incident management, root cause analysis, and service quality.

Requirements

3+ years of experience leading a 24/7 NOC, DevOps, or SRE team in a cloud-focused or Managed Services environment.
A proven record of exceeding SLA/OLA targets and driving customer satisfaction.
Excellent written and verbal communication skills in English
Deep understanding of AWS services, cloud infrastructure, and observability tools (e.g., CloudWatch, Datadog, Prometheus, Grafana, PagerDuty, etc.).
Experience architecting custom monitoring solutions and defining alert thresholds, dashboards, and incident runbooks.
Proficiency in scripting and automation
Familiarity with ITIL or similar frameworks to structure, standardize, and optimize service operations.
An analytical mindset is needed for root cause investigation, trend analysis, and iterative optimization to improve NOC performance continuously.
Bachelor’s Degree in Computer Science, Engineering, or a related field. Experience can substitute for a degree.
Familiarity with Kubernetes, CI/CD pipelines, and security best practices - an advantage
AWS, DevOps, or SRE certifications - an advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

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