Account Operations Support

Position Overview:

Back Office International Services is seeking an enthusiastic Account Operations Support member to assist in the management of our client accounts within the logistics industry in the USA. This position is ideal for a junior professional looking to gain valuable experience in operations and client support.

Responsibilities:

• Assist in overseeing day-to-day operations for assigned client accounts.
• Collaborate with senior team members to optimize operational processes and workflow.
• Provide support in managing and resolving client inquiries and concerns.
• Assist in monitoring and maintaining performance metrics for client accounts.
• Aid in the implementation of quality assurance measures to ensure service excellence.
• Support remote teams in meeting performance targets and adhering to company policies.
• Help with client relationship management by ensuring client needs are met effectively.
• Assist in the maintenance of standard operating procedures (SOPs) for account operations.
• Collaborate with cross-functional teams to achieve organizational objectives.
• Contribute to the development and implementation of process improvements.
  
  
  

Qualifications:

• Bachelor's degree in business administration, operations management, or a related field preferred.
• Previous experience in a support role or internship within a business environment is advantageous.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a proactive attitude towards problem-solving.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of operations management principles is a plus.
• Proficiency in Microsoft Office suite and other relevant software applications.
  
  
  

Monthly Salary: 2,000,000- 2,500,000 Indefinite term contract

English B2- C1.