Admin Assistant

Job Title: Admin Assistant

Location: Remote

Start Date: Immediate

Job Type: Full-Time (40 hours per week)

Job Summary

We are seeking a proactive, organised, and detail-oriented professional with expertise in field service management software and spreadsheets. The ideal candidate will possess strong communication skills and the ability to work independently as well as collaboratively within a team. Previous experience in business administration, lead generation, and process improvement is highly preferred.

Key Responsibilities

• Manage ServiceM8 tasks such as job creation, scheduling, updates, and invoicing.
• Track financial metrics (gross profit, margins, and profit per hour) using spreadsheets.
• Oversee and improve the quoting process using Estimate Electrical, Count Up, or similar tools.
• Assist with social media content creation and scheduling.
• Support lead generation and cold outreach efforts.
• Help create and maintain SOPs for business processes.
• Assist with team development and upskilling initiatives.
• Help systematize operations for improved efficiency and profitability.
• Other tasks as assigned such as reconciling accounts, processing timesheets, etc.
  
  

Qualifications:

• ServiceM8 Proficiency: Experience managing jobs, scheduling, invoicing, and communication within ServiceM8 or similar field service management software.
• Spreadsheet Expertise: Strong skills in Google Sheets or Excel, including tracking gross profit, margins, and profit per hour, and creating financial reports.
• Quoting Process Management: Familiarity with quoting tools like Estimate Electrical and Count Up (or similar) to review and manage accurate job quotes, ensuring they align with job costs.
• Social Media Management: Ability to assist with creating, scheduling, and managing posts on platforms like Facebook, Instagram, and LinkedIn to build brand awareness and attract leads.
• Lead Generation & Cold Outreach: Experience with lead generation, including cold emailing, LinkedIn outreach, and other methods to bring in new clients and nurture leads.
• Team Management and Upskilling: Ability to track and support team development, including maintaining training schedules and improving team performance.
• Process Optimisation: Strong focus on systematizing business processes, creating Standard Operating Procedures (SOPs), and improving efficiency across the business.
• Automation Tools: Experience with process automation to streamline administrative tasks and improve profitability.
• Background in accounting would be an advantage
  
  

Benefits:

• Long-term position with job security and opportunities for professional growth.
• Work remotely with flexibility from the comfort of your home office.
• Amazing support from both a local and international community.
  
  

Application Process:

To apply, please submit the following to kaye@yorkhamilton.com and use the email subject “Applicant: Admin Assistant”

• Updated resume
• Cover letter
• 1-2 minute introduction video
  
  

*Note: incomplete applications will not be considered