Offer summary

Qualifications:

Strong background in customer-facing roles in a technical environment with commercial acumen., Solid negotiation and decision-making skills., Excellent presentation and communication skills., Experience in managing teams and leading meetings..

Key responsabilities:

Define, develop, and implement the Maintenance and Managed Services strategy.

Manage the quality of service and ensure compliance with ISO9001 and UK GDPR regulations.

Drive reporting and revenue analysis, including managing the M&MS ratio.

Negotiate and manage customer and supplier renewals, and review sales proposals and contracts.

MBR Partners is a globally orientated recruitment business focused on talent acquisition across Technology areas (Telecoms, Security, Finance, Mobility, Enterprise Software, ITO & BPO Outsourcing and Utilities). Established in 2001, MBR has a proven track record for delivering high calibre talent solutions. We pride ourselves on supporting our clients globally across C-level, leadership, sales, presales, delivery, marketing and technical requirements. As with any premium provider, we stand by our commitment of delivering greater value than any other search firm. Our ultimate goal with all our clients is to be there with them for the long term and therefore not only making them satisfied at a point in time, but making them successful in the long term.

Job description

Our client is part of a conglomerate of 40+ companies involved in different aspects of telecommunications such as OSS/BSS, Roaming, Device Management, Interconnect and more.

Role Summary

The role holder is accountable for defining, developing and implementing the Maintenance and Managed Services strategy within the relevant business unit and delivery of the M&MS ratio.

The role holder leads and manages a team and is responsible for providing direction for continuous service improvement, risk management and service level management across the customer accounts.

Role Responsibilities

Identify and reverse underperforming
Management of the quality of service and QMS
Drive reporting and revenue analysis
Awareness and compliance of ISO9001, UK GDPR regulations

Requirements

Strong background in customer-facing roles in technical environment with commercial acumen
Solid negotiation and decision making skills
Excellent presentation and communication skills
Lead meetings with direct reports and department calls
Manage and own M&MS ratio including reviews, dashboards and QBR as well as QSR
Negotiate and manage customer and supplier renewals
Review sales proposals, customer contracts, service catalog and pricing
Team management

Required profile