Customer Experience Sr Enablement Business Process Analyst

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Sr. Business Process Analyst drives the strategic execution, provides direction and process recommendations while working with the internal stakeholders to tactically accomplish the tasks at hand; this is a vital link between our information technology team and our business objectives. The focus of this position is to work closely with the business units to gain in-depth understanding of the business processes and the context in which the business unit operates.

This position will support our Customer Experience team and is eligible to work a remote schedule.

Essential Duties & Responsibilities

• Leads and manages large and complex projects
• Collaborates with business groups to gather information from stakeholders, cross-functional team and SMEs to analyze business needs and document requirements to achieve the best results for the business
• Works with stakeholders to understand their business objectives
• Evaluates business processes, anticipates requirements, uncovers areas for improvement and develops & implements solutions.
• Leads process mapping sessions and identify primary flows versus edge cases
• Documents current state, future state and gap analysis
• Prepares and deliver presentations
• Reports on Project status
• Creates test cases and assists with testing scenarios and validates results
• Participates in root cause analysis to recommend enhancements or other appropriate actions to improve productivity and efficiency for operational and technology functions
• Assists in the maintenance of documented processes, procedures and/or work instructions related to the assigned applications and process group
• Use six sigma techniques and tools to drive Business Process Management (BPM) and Value Stream Mapping (VSM) initiatives assigned
• Uses and knows the tools tied to key business processes
• Assists in development of roadmaps and executes against them
• Partners with training to update, implement and maintain procedures
  
  

Education & Experience

• Bachelor’s Degree (B.A.) in related field of study and/or equivalent work experience
• 4+ years of experience as a business analyst that had responsibility for requirement gathering and leading small to medium projects
  
  

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $75,000- $95,000 based upon experience
  
  

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.