Assistant Manager, Performance Services, APEC (Contractual - 7 months)

JOB SUMMARY

APEC Performance Services Team aims to drive high performance for sales, revenue management & marketing associates through the performance management as well as rewards & recognition platforms.

The Asst Manager, Performance Services, APEC will work with property sales, revenue & marketing leaders to manage performance management platforms providing regular feedback on associate performance. This position will also work closely with APEC Sales, Revenue Management & Marketing Leadership Team and Global Performance Services Team to manage execution of Global and Continent initiatives.

This position will proactively monitor hotel, market, cluster, national sales, revenue & marketing team performance, conduct analysis of issues that arise, and provide specific knowledge to support analysis efforts. This position will also assist with openings and conversions, as well as any training on (new) tools, systems, and programs. This position is responsible for performance monitoring, as well as proper usage of, and training on, systems/tools.

This is a remote working position.

CANDIDATE PROFILE

Education and Experience

Assistant Manager: 3-year degree from an accredited university; minimum 7 - 8 years’ experience in sales, revenue management or marketing in Marriott hotels

Skills Required:

• Positive can-do attitude & strong work ethics.
• Excellent communication and interpersonal skills
• Detail oriented and highly organized. Must be keen to pursue excellence.
• Skilled in time management and the ability to prioritize tasks. Ability to multitask when required and work efficiently and effectively to meet required deadlines.
• Ability to work in a team environment and work well with hotels and Sales, Revenue Management & Marketing teams in Continent.
• Develop and maintain strong relationships with key stakeholders in order to foster trust and influence key decisions.
• Robust problem-solving and analytical skills. Demonstrate balanced judgment under pressure; engage in fixing the problem vs. just identifying the problem.
• Ability to learn quickly and apply that knowledge. Comfortable with complexity, ambiguity and change; supports, manages and initiates positive change.
• Innovative thinker: able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.

Technical Skills Required:

• Excel Knowledge: Ability to conduct data analysis / audit. Demonstrate ability to take large volumes of complex information and present it in a clear and concise manner.
• PowerPoint Knowledge: Prepare effective presentation decks for training webinars & senior leadership.
• Verbal Communication Skills – Conduct training for participating hotels to ensure correct data is updated on all the Performance Services platforms.
• Written Communication Skills – Respond to ongoing queries from sales, revenue & marketing leaders as well as key stakeholders.
• Good knowledge in both the technical and strategic processes of Sales, Revenue Management & Marketing
• Basic knowledge & ease of managing of current platforms / programs – Global Goal Tool, MI LEADS, Brilliant, Golden Circle, Top Performer, Incentive Plans
• Proactive approach to learning Performance Measurement practices and concepts from other industries.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
• Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
• Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Focuses and guides others in accomplishing work objectives.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Analysis - The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.