Sales Operations Analyst

C3 Integrated Solutions is a leading provider of IT, cybersecurity, and compliance services. We specialize in delivering Microsoft Commercial and Government Cloud solutions.  Our team combines technology, processes, personalized guidance, and day-to-day management to create cohesive solutions tailored to achieve CMMC certification.

The Sales Operations Analyst plays a key role within our sales team, responsible for transforming executive strategies into actionable plans through daily processes and tools. This individual is dedicated to maximizing the team’s performance by establishing and enforcing best practices that bring out the highest potential in each team member.

The ideal Sales Operations Analyst is a strong communicator who thrives on solving complex challenges. Technical proficiency, exceptional communication skills, and passion for details are your key assets.

What You'll Do:

• Review and Process Service Orders: Accurately review, process, and approve sales orders to ensure timely and accurate order fulfillment.
• Governance: Implement and maintain governance standards to ensure compliance with company policies and industry regulations. Oversee governance issues and handle time-sensitive approvals with efficiency.
• Quality Control: Conduct quality control checks to ensure the accuracy and completeness of sales orders and related documentation. Review and approve pre-signature proposals.
• Utilize CRM software, specifically Salesforce CRM and CPQ as well as HubSpot, alongside other data sources to inform decision-making processes, suggest enhancements, and compile performance reports.
• Manage routine tasks such as monitoring goal progression, data entry, report updates, and providing administrative assistance to sales representatives.
• Reporting: Generate and distribute sales reports to provide insights into sales performance and identify areas for improvement.
• Collaboration: Work closely with the sales team, business operations, finance, and other departments to ensure alignment and support for sales initiatives.
• Implement executive directives into practical operations using established daily procedures and tools.
• Automate processes to reduce manual work and streamline business operations, such as automating finance approvals like deal discounts to expedite sales closures.
• Data Management: Maintain and update sales data in the CRM system, ensuring data integrity and accuracy.

What You'll Bring:

• Bachelor’s degree in business administration, Sales, or a related field preferred.
• 2+ years of experience in sales operations or a similar role.
• Strong knowledge and experience with Salesforce is required.
• Proven experience in a sales operation’s role with a strong track record of converting leadership vision into operational success.
• Proficiency in CRM software, particularly Salesforce CRM and CPQ; familiarity with ConnectWise and HubSpot is advantageous but not mandatory.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Exceptional analytical skills with an aptitude for interpreting data to make informed recommendations for business improvement.
• Strong organizational abilities coupled with excellent administrative skills to support a dynamic sales force.

What You'll Get:

• To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
• An awesome culture, backed up by winning several Best Places to Work awards.
• Remote work opportunities
• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development

This a remote position with minimal travel.

C3's Core Values:

• Team Human: Respecting all humans is a critical part of who we are at C3. We practice integrity in all interactions, we empathize with others, we create a supportive work environment, and we support the communities in which we live and operate.
• Security First: At the cornerstone of our business, we prioritize security above convenience, cost or efficiency. A “security-first” approach means we practice what we preach and we lead by example for our clients.
• Be an Advocate: We are passionate in our advocacy for our customer’s success and a path to the best solution for their business. We embrace feedback, put ourselves in your shoes and advocate for your interests as our own.
• Embrace Change: It's a practical necessity in an industry that never stands still. As a new entity born from the merger of two top-ranked CMMC-focused IT services companies, we're keenly aware that our success hinges on our ability to adapt - whether that means integrating new platforms, refining processes, or keeping pace with changing guidelines.
• Resilience: Our ability to withstand adversity and accomplish objectives while maintaining professionalism and discipline is critical to successful crisis management and risk avoidance.