About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.
As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CcaaS team.
This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space!
If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you!
Why You’ll Love This Role:
🚀 Be at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery.
🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills
Key responsibilities
As a Professional Services Consultant- CCaaS, you will lead solution implementations and ensure the success of our client projects from start to finish.
Your key responsibilities will include:
- Managing all stages of the implementation lifecycle, from Project Inception to Solution Design, Solution Build, UAT, Training, Business Readiness & Deployment, and Post-Implementation Support
- Engaging proactively with key project stakeholders, including Clients, Operations, and Technical Teams—adapting communication methods to different audiences for seamless collaboration
- Managing a portfolio of projects and ensuring all projects adhere to timelines and budgets
- Identifying, managing, and mitigating project risks to ensure successful delivery
- Fostering strong relationships with both internal teams and client organizations to ensure project success
- Ensuring smooth handover to support and run teams for long-term service delivery and customer satisfaction
Experience needed:
- Experience in Project Management and Business Analysis—with a proven track record of delivering medium/ large-scale delivery implementations with minimum 5 years of experience.
- Strong expertise in Genesys/ CX-one (other platforms are a plus)
- Excellent communication and interpersonal skills—able to run meetings and workshops, present confidently, and write functional specifications
- Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively
- A collaborative team player who can also work independently with minimal supervision
- Fluent in English, with other languages being a plus
- A proactive attitude, with a passion for learning and keeping up with the latest industry trends
- Microsoft Office Suite: Powerpoint, Excel, PowerBI, etc.
Education and additional qualifications
- Bachelor's degree in IT, Business Administration or similar field
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