Come and work with us.
We are looking for a talented and accomplished Continuous Improvement & Transformation Analyst to investigate and identify opportunities within internal departments or client operations. A subject matter expert across the BPO space with the ability to understand how operations is intertwined with shared services teams, systems/tools, and financials. Laisse with the CI Manager to align on the investigatory approach, optimal proposed solutions, and ROI capture. Leverage LEAN Six Sigma and project management abilities to efficiently analyze and balance a portfolio of projects with various due dates and time horizons.
Your daily responsibilities will include:
- Responsible for deployment and follow-up of Lean initiatives and programs, focused on eliminating the 7 types of waste, reducing Lead Times for core business areas and processes, resulting in tangible and measurable cost savings and/or increased revenues for the Company or designated Client Account.
- Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s).
- Identifies opportunities for automation of low-value/repetitive tasks within existing or new client accounts or internal departments.
- Performs various forms of data collection, analysis, and presentations that include, but are not limited to: Kaizen sessions, LEAN Six Sigma dives, data analysis, leadership proposals, time in motion studies, process mapping/engineering, etc
- Clearly and consistently communicates with the CI Manager to stay aligned on priority and execution
Work Experience:
- Two years of contact center management experience
- Demonstrated use of LEAN Six Sigma, Project Management tools and methodologies or equivalent experience - desired
Languages:
- English (C1 minimum required)
Other Info:
- Schedules: Monday to Friday - 9am to 6pm - hours may vary based on project deliverable timelines.
- Working Model: 100% Work From Home
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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