Offer summary

Qualifications:

Strong English proficiency, both spoken and written., At least 1 year of experience as a customer support specialist., Ability to thrive in a dynamic and evolving environment., Strong conflict resolution skills and a passion for exceptional customer experiences..

Key responsabilities:

Providing excellent customer service via email, chat, and phone.

Helping customers solve problems with strong troubleshooting skills.

Analyzing recurring customer issues and creating insight reports.

Working independently and collaboratively to meet customer needs.

Job description

Role Details

Contract Type: Temporary/Seasonal (subject to absorption to permanent role)
Seasonal Campaign Duration: 30 days only
Type of Support: Omnichannel
Work Schedule: Must be flexible
Work Type: WFH / Remote
Start Date: To be determined

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

You’ll Be...

Providing excellent, friendly, and positive customer service via email, chat, and/or phone
Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Savvy with web, computer, and smartphones
Able to work independently and collaboratively

What You Bring To The Table

Strong English proficiency, spoken and written
Must have at least 1 year of experience as a customer support specialist
Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
Ability to thrive in a dynamic and evolving environment - must be adaptable
Metrics-driven and proven ability to handle a high volume of customer interactions
Strong conflict resolution skills and even temperament in challenging situations

What We Provide

Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Overtime is available if applicable
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Read more about our Core Values and story here.

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