Offer summary

Qualifications:

10 years of experience in IT service management and ServiceNow administration., Strong understanding of configuration management, asset management, and CMDB processes., Experience in developing policies, processes, and documentation for IT systems., Ability to conduct reporting and audits on configuration data..

Key responsabilities:

Assist in developing IT configuration and asset management methodologies.

Maintain and ensure the accuracy of the CMDB and configuration items.

Conduct discovery workshops to consolidate data sources and manage business outcomes.

Support and administer ServiceNow tools for configuration and asset management.

We, Apex Informatics, specialize in providing top-notch temp, contract-to-hire, and remote developers to businesses. With years of experience in the industry, we have developed a deep understanding of the unique challenges and needs of the businesses we serve, and we are dedicated to delivering the highest quality staffing solutions. At Apex Informatic, we are committed to finding and placing the best talent for our clients, no matter what their specific needs may be. Whether it's a temporary project or a long-term contract, we have a network of highly skilled developers who are ready and able to hit the ground running. And with our flexible remote staffing solutions, we are able to provide businesses with the talent they need, no matter where they are located. Our team of experts works closely with each client to understand their needs and provide personalized staffing solutions. We take the time to get to know each of our clients and their businesses, so that we can find the right developer for the job. Our rigorous screening and selection process ensures that we only place the best talent with our clients, so they can be confident that they are getting the highest quality services. In addition to our commitment to quality, we are also committed to making sure that our clients have a positive experience working with us. We are always available to answer any questions and provide support throughout the entire process, so our clients can focus on what they do best - running their businesses. We believe that our success is a direct result of the success of our clients, and we are dedicated to making sure that every project we take on is a success. Whether you are a startup looking to scale quickly or an established business looking for top talent, Apex Informatics is here to help. If you're looking for a staffing agency that delivers quality, reliability, and exceptional customer service, look no further than Apex Informatics.

Job description

Experience: 10 Years

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Key Responsibilities

• Assists in developing standard IT configuration and asset management methodology

• Develop CMDB policy, processes, and knowledge base

• Conduct reporting on configuration audits and reconciliation

• Maintains CIs to ensure CMDB accuracy and completeness

• Drives visibility on process adherence and compliance improvement opportunities

• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace

• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned

• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance

• Create and document requirements for efficient process design that includes self-service options with limited manual effort

• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management

• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance

• Draft technical process documentation

Required profile