Offer summary

Qualifications:

Bachelor’s degree in Information Technology or related fields is preferred., Strong communication, presentation, and problem-solving skills are essential., Technical aptitude with the ability to quickly learn complex tools is required., Experience in roles such as Technical Consultant or Software Trainer is a plus..

Key responsabilities:

Master the ABACUS software to provide training and technical support to customers.

Build and manage customer relationships while effectively addressing technical issues.

Work closely with clients to understand their requirements and provide product-oriented guidance.

Contribute to customer-facing resources and assist in testing new features.

Job description

Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you.

ABOUT THE COMPANY

The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.

ABOUT THE ROLE

We are looking for a tech-savvy Software Consultant to provide training, consulting, and technical support for our Enterprise Architecture software, ABACUS. You’ll engage with customers in the Americas Region, deliver product training, and help solve complex challenges, all while working remotely in a collaborative environment.

Specific product training will be provided, and you will need to gain an in-depth understanding and knowledge of our Enterprise Architecture software and consulting/training approaches

Requirements

Responsibilities

Master ABACUS and provide training, technical support, and tailored solutions for customer needs.
Build and manage customer relationships while addressing technical issues effectively.
Work closely with clients to understand requirements and offer product-oriented guidance aligned with their business goals.
Provide feedback to Product Management and assist in testing new features.
Contribute to customer-facing resources such as online training content.
Optionally, develop customer scripts and leverage the REST API to address specific customer requirements, based on skills and expertise.

ABOUT YOU

Comfortable engaging with customers and explaining complex concepts clearly.
Bachelor’s degree, preferably in Information Technology or related fields.
Strong communication, presentation, and problem-solving skills.
Technical aptitude and an ability to quickly learn complex tools.
Collaborative and values long-term career growth in a supportive team environment.

Optional: experience with programming/scripting.

You may have experience of the following: Technical Consultant, Solutions Consultant, Pre-Sales Engineer, Customer Success Specialist, Software Trainer, Implementation Specialist, IT Consultant, Technical Support Analyst, API Integration Specialist.

Benefits