Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, preferably in the tobacco sector., Strong communication skills focused on customer satisfaction., Familiarity with customer support software and CRM tools is beneficial..

Key responsabilities:

Deliver exceptional customer support to German-speaking clients via phone, email, and chat.

Assist customers with inquiries related to product information and account management.

Resolve customer complaints efficiently while ensuring high satisfaction levels.

Collaborate with various teams to enhance customer experience and service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present a unique opportunity for a German Speaking Customer Support representative, working with leading tobacco companies. This role is tailored for remote work, allowing you to make a significant impact from the comfort of your home. As we embrace our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting talented individuals with exciting career opportunities. In this crucial role, you will provide high-quality customer support to German-speaking clients, addressing their inquiries and assisting with issues related to our client's products and services. If you're passionate about customer service and thrive in a fast-paced environment, we encourage you to apply!

Responsibilities

Deliver exceptional customer support to German-speaking clients via phone, email, and chat.
Assist customers with inquiries related to product information, account management, and company policies.
Resolve customer complaints and issues efficiently while ensuring high satisfaction levels.
Maintain accurate documentation of customer interactions in the CRM system.
Collaborate with various teams to strengthen service delivery and enhance customer experience.
Stay informed about product updates and industry trends to provide accurate assistance.
Engage with customers to build strong relationships and ensure a positive service experience.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service roles, especially in the tobacco or related sectors is a plus.
Strong communication skills with a focus on customer satisfaction.
Ability to troubleshoot issues and provide effective solutions in a timely manner.
Familiarity with customer support software and CRM tools is beneficial.
Excellent multitasking abilities and organizational skills.
A positive, professional attitude and eagerness to assist customers in their needs.

Benefits