Offer summary

Qualifications:

Fluency in Hungarian and proficient English communication skills, both written and spoken., Previous experience in customer service, preferably in the technology sector., Strong problem-solving skills and a customer-oriented mindset., Attention to detail and strong organizational skills..

Key responsabilities:

Provide exceptional customer support in Hungarian for technology products and services.

Assist customers with troubleshooting issues and offer effective resolutions.

Document customer interactions accurately and maintain detailed records.

Collaborate with internal teams to escalate and resolve complex customer issues.

Job description

Patrique Mercier Recruitment PT is delighted to offer an exciting opportunity for a Hungarian Speaking Customer Service Representative to join a Global Technology Leader based in Athens, Greece. We are dedicated to connecting talented individuals with top-tier companies, and this role is perfect for those looking to thrive in a fast-paced and dynamic environment. As a customer service representative, you will play a crucial role in supporting Hungarian-speaking customers, addressing their queries and providing solutions related to innovative technology products. If you have a strong passion for technology and a commitment to delivering excellent customer experiences, we invite you to apply!

Key Responsibilities

Provide exceptional customer support in Hungarian, addressing a variety of inquiries related to technology products and services.
Assist customers with troubleshooting issues and offer effective resolutions to enhance their product experience.
Document customer interactions accurately and maintain detailed records for future reference and analysis.
Collaborate with internal teams to escalate and resolve complex customer issues efficiently.
Stay informed about the company’s product offerings, updates, and innovations to provide accurate information to customers.
Engage in proactive customer communication to ensure their needs are met and build positive relationships.
Participate in training programs to improve your skills and knowledge of technology and customer service best practices.

Requirements

Fluency in Hungarian and proficient English communication skills, both written and spoken, are required.
Previous experience in customer service, particularly within the technology sector, is preferred.
Strong problem-solving skills and a customer-oriented mindset focused on achieving satisfaction.
Excellent communication skills, with the ability to engage effectively with diverse customers.
Able to work independently in a remote environment while managing time and tasks efficiently.
Attention to detail and strong organizational skills for managing inquiries and maintaining accurate records.
An interest in technology and electronic products is a plus; however, comprehensive training will be provided.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.