Offer summary

Qualifications:

Fluency in Dutch and English is required., Experience in electronics support or a related technical field is preferred., Strong analytical and problem-solving skills are essential., Excellent communication and customer service abilities are necessary..

Key responsabilities:

Deliver expert technical support to Dutch-speaking customers for various electronic devices.

Diagnose and resolve hardware and software issues efficiently.

Maintain clear communication to understand customer inquiries and provide appropriate solutions.

Accurately document customer interactions and resolutions in the ticketing system.

Job description

Patrique Mercier Recruitment is excited to present an excellent opportunity for a Dutch Speaking Electronics Support Specialist – Remote in Greece. Our agency specializes in connecting skilled professionals with leading companies, and this role allows you to provide high-quality technical support to Dutch-speaking clients from the comfort of your home in Greece. You will be responsible for troubleshooting issues, addressing inquiries, and ensuring a seamless experience for customers using electronic products. If you are passionate about technology and customer care, we want you to join our team!

Responsibilities

Deliver expert technical support to Dutch-speaking customers for a variety of electronic devices through phone, email, and chat.
Diagnose and resolve hardware and software issues efficiently.
Maintain clear communication to understand customer inquiries and provide appropriate solutions.
Accurately document customer interactions and resolutions in the ticketing system.
Assist with product installation, configuration, and overall usage guidance.
Collaborate with technical teams to relay customer feedback and contribute to product enhancements.
Create and update helpful documentation and resources to improve customer experience.

Requirements

Fluency in Dutch and English is required.
Experience in electronics support or a related technical field is preferred.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently in a remote setting while contributing to a collaborative team environment.
Familiarity with electronic devices and customer support methodologies is advantageous.
Prior experience in customer service or technical support roles is a plus.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.