German Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for a top-tier Electronics Company. This role is ideal for individuals who are enthusiastic about technology and customer support while helping German-speaking clients with their electronics inquiries.

Responsibilities

• Provide outstanding customer service to German-speaking customers through various channels including phone, email, and chat.
• Assist customers with inquiries related to electronics products, warranties, and technical support.
• Resolve customer complaints effectively to ensure a high level of customer satisfaction.
• Document customer interactions accurately in the company’s customer relationship management (CRM) system.
• Collaborate with technical teams to address complex issues and provide comprehensive solutions.
• Maintain up-to-date knowledge of the company’s products and latest technology trends to assist customers effectively.
• Promote a positive customer experience, ensuring all interactions reflect the brand’s values and mission.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, ideally within the electronics or technology sector.
• Strong communication and interpersonal skills.
• Aptitude for problem-solving and ability to work under pressure.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine interest in electronics and a passion for delivering high-quality customer service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks