Italian Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment FR is devoted to matching talented individuals with promising career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for the Transportation Services Department. This role is an excellent fit for individuals who are passionate about customer service and wish to assist Italian-speaking clients in navigating their transportation needs.

Responsibilities

• Provide exemplary customer support to Italian-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries about bookings, schedules, service details, and policies.
• Effectively resolve any customer complaints and issues to ensure a positive experience.
• Maintain accurate records of customer interactions and ensure timely follow-up on open cases.
• Collaborate with transportation and logistics teams to address client needs and improve service delivery.
• Keep customers informed about service updates, travel regulations, and safety protocols.
• Gather and analyze customer feedback to enhance service quality and client satisfaction.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, particularly in the transportation or travel industry.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Familiarity with CRM software and standard productivity tools.
• Excellent problem-solving skills and the ability to work independently.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks