Offer summary

Qualifications:

Fluency in Spanish and English with strong communication skills in both languages., Previous experience in customer service, preferably in e-commerce or health-related industries., Understanding of e-cigarette products and their health implications is advantageous., Proficiency in customer support software and Microsoft Office applications..

Key responsabilities:

Engage with Spanish-speaking customers via phone, email, and chat to address inquiries about e-cigarette products.

Provide reliable information on product features, usage instructions, and safety protocols.

Assist customers with troubleshooting product issues and managing returns.

Document customer interactions and feedback to inform service improvements.

Job description

Patrique Mercier Recruitment FR is pleased to announce an opening for a Spanish Speaking e-Cigarette Customer Support Representative within our Health Department. This position is designed for individuals who are enthusiastic about providing exceptional customer service while promoting health and wellness through e-cigarette products. You will be key in helping Spanish-speaking customers navigate their inquiries and ensuring they receive the best support possible.

Responsibilities

Engage with Spanish-speaking customers via phone, email, and chat to address their inquiries regarding e-cigarette products and health-related concerns.
Provide reliable information on product features, usage instructions, and safety protocols.
Assist customers with resolving issues, including troubleshooting product problems and managing returns.
Document customer interactions and feedback to inform service improvements and product development efforts.
Stay informed about industry regulations, health guidelines, and the latest developments in e-cigarette products.
Collaborate with health department colleagues to ensure a unified approach to customer support and product knowledge.

Requirements

Fluency in Spanish and English with strong written and verbal communication skills in both languages.
Previous experience in customer service, particularly in e-commerce, health, or a related industry is preferred.
Understanding of e-cigarette products and their health implications is a significant advantage.
Excellent problem-solving skills and a customer-centric approach to support.
Proficiency in using customer support software and Microsoft Office applications.
Detail-oriented with the ability to manage multiple customer inquiries effectively.
A genuine interest in health and wellness, with a desire to help customers make informed choices.

Benefits