Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, preferably in the consumer goods or appliances sector., Strong communication and problem-solving skills., Proficiency with customer support systems and CRM tools is beneficial..

Key responsabilities:

Deliver high-quality customer support to Spanish-speaking clients regarding domestic appliances.

Assist customers with inquiries about product features, troubleshooting, and warranty services.

Resolve customer complaints and issues efficiently to ensure satisfaction.

Document and maintain accurate records of customer interactions and feedback.

Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Support representative for a leading domestic appliances company, with the flexibility to work remotely from Greece. Sticking to our motto 'With a new dawn comes your Next Job!', we are committed to connecting talented professionals with meaningful roles across various industries. In this vital position, you will provide exceptional support to Spanish-speaking customers, addressing their inquiries related to domestic appliances, product features, and service issues. Your role will be crucial in ensuring that our customers enjoy a seamless experience with their appliances and receive the assistance they need promptly. If you are passionate about customer service and want to contribute to a global leader in the appliance industry, we invite you to apply!

Responsibilities

Deliver high-quality customer support to Spanish-speaking clients regarding domestic appliances.
Assist customers with inquiries about product features, troubleshooting, and warranty services.
Resolve customer complaints and issues efficiently to ensure satisfaction.
Document and maintain accurate records of customer interactions and feedback.
Collaborate with different teams to provide comprehensive solutions and fulfill customer needs.
Stay informed about product updates, recalls, and relevant information to provide accurate assistance.
Promote customer education on product usage and maintenance best practices.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, preferably within the consumer goods or appliances sector.
Strong communication skills and a commitment to customer satisfaction.
Ability to troubleshoot and resolve issues effectively, demonstrating strong problem-solving skills.
Proficiency with customer support systems and CRM tools is beneficial.
Strong organizational skills and the capability to multitask efficiently.
A positive attitude, empathy, and a genuine desire to help customers.

Benefits