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Customer Support Agent
We are looking for someone who is dedicated, enthusiastic, a problem solver, and a relationship builder!
As a Customer Support Agent, we will expect the highest levels of customer service to be sure the customers on our platform remain with outstanding experience. In this role as a Customer Support Agent, you are responsible for incoming calls/text messages while keeping our wait times down. In addition, communicating with the rest of the departments to keep our nurses and facilities satisfied. Often, you are the first point of contact when a customer is calling in.
Requirements
· At least 1 year experience in customer service or equivalent.
· Efficiently process customer contact and deliver prompt solutions through phone, chat, and email
· Communicate and collaborate with different departments.
· Investigate, research, and resolve customer issues • Handle tough and dissatisfied customers politely and professionally.
· Track and follow up on all customer requests in a timely manner.
· Manage conflicting priorities.
· Provide outstanding and exceptional customer service.
· Must have weekend availability.
What would set you apart?
· Effective problem solver
· Excellent interpersonal and written communication skills
· Courteous, compassionate, and empathetic
· Self-controlled and thrives under pressure.
· Organized, attentive, and a quick learner.
· Goal oriented and consistently exceeds expectations.
· Flexible, friendly and takes ownership.
Interested? Here are ways to reach us:
· Send your CV to alyana.sia@iopex.com, kriziaj.sanluis@iopex.com and teamus.hiring@iopex.com
