Nordic Speaking Customer Representative - Athens, Greece

Patrique Mercier Recruitment JP is pleased to present an exciting opportunity for a Nordic Speaking Customer Representative in the beautiful city of Athens, Greece! If you are fluent in Nordic languages and have a passion for delivering exceptional customer service, we want to hear from you.

In this role, you will be the primary point of contact for our Nordic-speaking customer base, assisting them with inquiries and ensuring a positive experience. Join our diverse and dynamic team and take the next step in your career with us!

Key Responsibilities

• Engage with customers primarily in Nordic languages (Swedish, Danish, Norwegian, Finnish) via phone, email, and live chat.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer issues promptly and efficiently, working towards first-contact resolution.
• Maintain detailed records of customer interactions within our CRM system.
• Collaborate with team members to improve service quality and customer experience.
• Participate in training and continuous learning to stay updated on product knowledge and support techniques.

Requirements

• Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) as well as English is required.
• Experience in customer service is preferred but not essential; a positive attitude and willingness to learn are key.
• Strong communication skills and a customer-centric approach.
• Ability to work efficiently in a fast-paced environment while paying attention to detail.
• Excellent problem-solving abilities and a proactive mindset.
• Team player with the ability to work independently.
• Willingness to relocate to Athens, Greece, and embrace a new cultural experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary