Offer summary

Qualifications:

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English is required., Experience in customer service is preferred but not essential; a positive attitude and willingness to learn are key., Strong communication skills and a customer-centric approach are necessary., Ability to work efficiently in a fast-paced environment with attention to detail..

Key responsibilities:

Engage with customers primarily in Nordic languages via phone, email, and live chat.

Provide accurate information regarding products and services to enhance customer satisfaction.

Resolve customer issues promptly and efficiently, aiming for first-contact resolution.

Maintain detailed records of customer interactions within the CRM system.

Job description

Patrique Mercier Recruitment JP is pleased to present an exciting opportunity for a Nordic Speaking Customer Representative in the beautiful city of Athens, Greece! If you are fluent in Nordic languages and have a passion for delivering exceptional customer service, we want to hear from you.

In this role, you will be the primary point of contact for our Nordic-speaking customer base, assisting them with inquiries and ensuring a positive experience. Join our diverse and dynamic team and take the next step in your career with us!

Key Responsibilities

Engage with customers primarily in Nordic languages (Swedish, Danish, Norwegian, Finnish) via phone, email, and live chat.
Provide accurate information regarding products and services to enhance customer satisfaction.
Resolve customer issues promptly and efficiently, working towards first-contact resolution.
Maintain detailed records of customer interactions within our CRM system.
Collaborate with team members to improve service quality and customer experience.
Participate in training and continuous learning to stay updated on product knowledge and support techniques.

Requirements

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) as well as English is required.
Experience in customer service is preferred but not essential; a positive attitude and willingness to learn are key.
Strong communication skills and a customer-centric approach.
Ability to work efficiently in a fast-paced environment while paying attention to detail.
Excellent problem-solving abilities and a proactive mindset.
Team player with the ability to work independently.
Willingness to relocate to Athens, Greece, and embrace a new cultural experience.

Benefits