Italian Speaking Customer Service Agent - Italian Market - Athens, Greece

Join Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent, where you will have the opportunity to work in beautiful Athens, Greece, catering specifically to the Italian market! In this exciting role, you will be the first point of contact for our Italian-speaking customers, assisting them with their inquiries and ensuring a high level of customer satisfaction. If you are passionate about providing excellent service and want to contribute to a dynamic team, we want to hear from you!

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
• Handle customer inquiries, troubleshoot issues, and ensure a smooth customer experience.
• Maintain a deep understanding of company products and services to provide accurate and helpful information.
• Document customer interactions in the CRM system for quality assurance and follow-up.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Participate in training sessions to continuously enhance your skills and product knowledge.
• Gather feedback from customers to contribute to process improvements.

Requirements

• Fluency in Italian and English is essential.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work well in a team-oriented, fast-paced environment.
• Prior experience in customer service is an advantage but not mandatory.
• Proactive, adaptable, and possess strong interpersonal skills.
• Willingness to work in Athens and embrace their culture.
• A genuine enthusiasm for helping customers and addressing their needs.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary