Offer summary

Qualifications:

Fluent in Danish and proficient in English, both written and spoken., Outstanding communication and interpersonal skills focused on customer satisfaction., Strong problem-solving abilities and proactive approach to customer issues., Previous experience in customer service, preferably in the travel or airline industry..

Key responsabilities:

Provide exceptional customer support to Danish-speaking clients via phone, email, and chat.

Assist with inquiries related to flight bookings, cancellations, and general travel information.

Resolve customer issues promptly to ensure a positive experience.

Document all interactions in the company’s CRM system for accurate records.

Job description

Set sail on an exciting new career path with Patrique Mercier Recruitment JP! We are looking for passionate Danish-speaking customer service representatives to support an esteemed international airline from the comfort of Greece. In this role, you will leverage your language skills to assist customers with their inquiries and provide outstanding service, all while enjoying the stunning scenery and culture of Greece. If you have a love for travel and customer service, this is an ideal opportunity to combine both while working with a globally recognized airline!

Responsibilities

Provide exceptional customer support to Danish-speaking clients via phone, email, and chat.
Assist with inquiries related to flight bookings, cancellations, changes, and general travel information.
Resolve customer issues promptly and professionally to guarantee a positive customer experience.
Maintain comprehensive knowledge of airline policies and procedures to aid customers effectively.
Document all interactions thoroughly in the company’s CRM system for accurate records.
Collaborate with team members to improve service delivery and customer satisfaction.
Participate in ongoing training programs to refine skills and enhance service quality.

Requirements

Fluent in Danish, both written and spoken; proficiency in English is required.
Outstanding communication and interpersonal skills with a strong emphasis on customer satisfaction.
Ability to work independently in a remote environment and manage time effectively.
Strong problem-solving abilities and a proactive approach to customer issues.
Previous experience in customer service, preferably in the travel or airline industry, is a plus.
Familiarity with CRM software and customer support tools.
A positive attitude, flexibility, and a passion for helping others are essential.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.