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Danish Speaking Customer Experience Specialist - Remote in Greece

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in Danish and English, both spoken and written., Strong communication skills with a commitment to customer satisfaction., Prior experience in customer service or a related field is an advantage., Self-motivated with strong organizational skills..

Key responsabilities:

  • Interact with Danish-speaking customers through various communication channels to assist with inquiries and resolve issues.
  • Document customer interactions and solutions using our CRM system for continuous improvement.
  • Collaborate with team members to share insights and find efficient resolutions.
  • Stay updated on product knowledge to deliver accurate information to customers.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Join Patrique Mercier Recruitment JP as a Danish Speaking Customer Experience Specialist and enjoy the flexibility of working remotely from beautiful Greece! In this role, you will be a vital part of our customer support team, providing exceptional service to our Danish-speaking clientele. This position allows you to immerse yourself in Greek culture while working from the comfort of your home. If you are passionate about making a positive impact through excellent customer service and enjoy solving problems, this is the perfect opportunity for you! Embrace the chance to work with a supportive team while enhancing customer experiences from afar.

Responsibilities
  • Interact with Danish-speaking customers through various communication channels (phone, email, chat) to assist with inquiries and resolve issues.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Document customer interactions and solutions provided using our CRM system for continuous improvement.
  • Collaborate with team members to share insights and find efficient resolutions.
  • Stay updated on product knowledge and changes to deliver accurate information to customers.
  • Participate in training programs to enhance your skills and service delivery.
  • Contribute to building a positive remote work culture through teamwork and support.

Requirements

  • Fluency in Danish and English, both spoken and written.
  • Strong communication skills and a genuine commitment to customer satisfaction.
  • Ability to manage inquiries and problem-solve efficiently in a remote setting.
  • Prior experience in customer service or a related field is an advantage.
  • Self-motivated with strong organizational skills.
  • A positive attitude and adaptability in facing new challenges.
  • Comfortable using technology and various customer service tools.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Teamwork
  • Adaptability
  • Problem Solving

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