Offer summary

Qualifications:

Fluent in Czech and proficient in English, both written and spoken., Strong communication and interpersonal skills with a customer-focused approach., Previous experience in customer service, preferably in the airline or travel industry., Ability to work efficiently in a fast-paced environment with strong problem-solving skills..

Key responsabilities:

Provide exceptional customer service to Czech-speaking travelers via various communication channels.

Assist customers with inquiries related to flight bookings, cancellations, and travel information.

Resolve customer issues and complaints efficiently to ensure high satisfaction levels.

Document customer interactions in the CRM system and collaborate with team members to enhance service quality.

Job description

Join Patrique Mercier Recruitment JP as a Czech-speaking Customer Service Representative for an international airline and experience the unique opportunity of working in beautiful Athens, Greece! In this role, you will play a crucial part in ensuring that travelers receive outstanding service as they inquire about flights, bookings, and travel assistance. Embrace the vibrant culture and Mediterranean lifestyle while helping passengers navigate their travel needs with professionalism and care. If you are passionate about customer service and travel, this position is perfect for you!

Responsibilities

Provide exceptional customer service to Czech-speaking travelers via phone, email, and in-person communications.
Assist customers with inquiries related to flight bookings, cancellations, and general travel information.
Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
Maintain extensive knowledge of the airline’s routes, services, and promotions to provide accurate information to customers.
Document all customer interactions diligently in the company’s CRM system.
Collaborate with team members to enhance service quality and improve customer experiences.
Participate in ongoing training to stay updated on airline policies, procedures, and industry trends.

Requirements

Fluent in Czech, both written and spoken; proficiency in English is necessary.
Strong communication and interpersonal skills with a customer-focused approach.
Ability to work efficiently in a fast-paced environment and handle multiple tasks.
Problem-solving skills and attention to detail.
Previous experience in customer service, ideally within the airline or travel industry, is advantageous.
Familiarity with CRM systems and customer support tools.
A positive attitude, flexibility, and enthusiasm for the travel sector and customer engagement.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.