Offer summary

Qualifications:

Fluent in Czech and proficient in English, both written and spoken., Strong communication and interpersonal skills with a passion for customer service., Ability to work effectively in a fast-paced environment with excellent problem-solving skills., Previous experience in customer service or a related field is preferred..

Key responsabilities:

Provide excellent customer support to Czech-speaking clients through phone, email, and chat.

Handle customer inquiries and concerns efficiently to ensure high levels of satisfaction.

Document all customer interactions and resolutions in the company’s CRM system.

Collaborate with team members to share insights and improve customer service strategies.

Job description

Join Patrique Mercier Recruitment JP in the vibrant city of Athens, Greece, as a Czech-speaking customer service representative! This exciting opportunity allows you to combine your love for customer service with the charm of living in one of the most historic capitals of the world. In this role, you will assist Czech-speaking clients with their inquiries and provide exceptional support to ensure a seamless customer experience. If you are dedicated to helping others and looking for a fulfilling career in a beautiful location, we want to hear from you!

Responsibilities

Provide excellent customer support to Czech-speaking clients through phone, email, and chat.
Handle customer inquiries and concerns efficiently, ensuring high levels of satisfaction.
Maintain an up-to-date knowledge of the company's products and services to assist customers effectively.
Document all customer interactions and resolutions in the company’s CRM system.
Collaborate with team members to share insights and improve customer service strategies.
Participate in training programs and team meetings to enhance skills and service knowledge.
Offer feedback and suggestions for process improvements to enhance customer experience.

Requirements

Fluent in Czech, both written and spoken; proficiency in English is a requirement.
Strong communication and interpersonal skills, with a passion for customer service.
Ability to work effectively in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Previous experience in customer service or a related field is preferred.
Familiarity with CRM systems and customer support tools is a plus.
A positive attitude, adaptability, and enthusiasm for working in a multicultural environment.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.