Offer summary

Qualifications:

Fluent in Danish and proficient in English, both written and spoken., Strong communication and interpersonal skills focused on customer satisfaction., Previous experience in customer service, preferably in the tech industry, is a plus., Ability to work effectively in a fast-paced environment with excellent problem-solving skills..

Key responsabilities:

Provide exceptional customer service to Danish-speaking clients via phone, email, and chat.

Address client inquiries and resolve issues efficiently to maintain high customer satisfaction.

Document customer interactions and feedback accurately in the CRM system.

Collaborate with team members to enhance client experience and participate in ongoing training sessions.

Job description

Join us at Patrique Mercier Recruitment JP for an exciting opportunity to work as a Danish-speaking customer service representative for the Big Five IT companies in Athens, Greece! This role offers a unique chance to be involved with leading global technology brands while enjoying the vibrant lifestyle that Athens has to offer. As a key member of our customer service team, you will provide outstanding support to clients, assisting them with inquiries and ensuring their satisfaction with our services. If you are passionate about technology and customer service, and ready to take on this thrilling challenge in a beautiful location, we want to hear from you!

Responsibilities

Provide exceptional customer service to Danish-speaking clients via various communication channels, including phone, email, and chat.
Address client inquiries and resolve issues efficiently to maintain high customer satisfaction.
Develop a deep understanding of the products and services offered by the Big Five IT companies.
Accurately document customer interactions and feedback in the CRM system.
Collaborate with team members to refine customer service processes and enhance client experience.
Participate in ongoing training and development sessions to improve skills and product knowledge.
Contribute feedback and ideas to enhance service delivery and customer engagement.

Requirements

Fluent in Danish, both written and spoken; proficiency in English is required.
Strong communication and interpersonal skills focused on customer satisfaction.
Ability to work effectively in a fast-paced environment and manage multiple tasks.
Excellent problem-solving skills with a detail-oriented mindset.
Previous experience in customer service, especially in the tech industry, is a plus.
Proficient in using CRM systems and customer interaction tools.
A positive attitude, adaptability, and eagerness to embrace new challenges in a vibrant cultural setting.

Benefits