Offer summary

Qualifications:

Fluency in Danish and English, both written and spoken., Strong technical troubleshooting skills and problem-solving abilities., Excellent communication and interpersonal skills., Prior experience in technical support or customer service is preferred but not mandatory..

Key responsibilities:

Deliver high-quality technical assistance to Danish-speaking clients through various channels.

Troubleshoot and resolve customer inquiries and technical issues effectively.

Maintain accurate documentation of customer interactions in the CRM system.

Collaborate with engineering and product teams to escalate and resolve complex technical challenges.

Job description

Elevate your career with Patrique Mercier Recruitment JP as a Danish Speaking Technical Support Specialist in the vibrant city of Athens, Greece! This exciting opportunity allows you to assist customers while enjoying the rich history and beautiful surroundings of one of Europe's most fascinating cities. In this role, you will provide exceptional technical support to Danish-speaking customers, addressing various inquiries related to innovative technology products and services. Join a dynamic team that values your skills and dedication to customer service!

Responsibilities

Deliver high-quality technical assistance to Danish-speaking clients through various channels, including phone, email, and chat.
Troubleshoot and resolve customer inquiries and technical issues effectively and efficiently.
Maintain accurate documentation of customer interactions and technical problems in the CRM system.
Collaborate with engineering and product teams to escalate and resolve complex technical challenges.
Participate in ongoing training to enhance product knowledge and improve your support capabilities.
Provide feedback to the team to improve processes and elevate customer satisfaction.
Assist with onboarding and training new team members as needed.

Requirements

Fluency in Danish and English, both written and spoken.
Strong technical troubleshooting skills and problem-solving abilities.
Excellent communication and interpersonal skills.
Prior experience in technical support or customer service is preferred but not mandatory.
A quick learner with the ability to adapt to new technologies and processes.
A collaborative mindset with a passion for helping others.
Willingness to work in Athens and immerse yourself in a new cultural experience.

Benefits