Offer summary

Qualifications:

Fluency in Polish and English, both written and spoken., Strong technical aptitude and problem-solving skills., Exceptional communication and customer service abilities., Previous experience in technical support or a related field is preferred..

Key responsabilities:

Provide high-quality technical support to Polish-speaking clients via phone, email, and chat.

Diagnose and resolve technical issues related to the search engine services efficiently.

Guide customers in using the platform and document all interactions in the CRM system.

Collaborate with product development teams to communicate user feedback and enhance service quality.

Job description

Join Patrique Mercier Recruitment JP as a Polish Speaking Technical Support Specialist for a renowned major search engine and take your career to new heights in Athens, Greece!

This exciting opportunity allows you to provide exceptional technical support to Polish-speaking users while experiencing the rich culture of one of Europe’s most vibrant cities. In this role, you will assist customers with their inquiries related to search engine functionalities, troubleshoot technical issues, and ensure a seamless user experience. If you are passionate about technology and have a talent for helping others, this position is perfect for you!

Responsibilities

Provide high-quality technical support to Polish-speaking clients via phone, email, and chat.
Diagnose and resolve technical issues related to the search engine services efficiently.
Guide customers in using the platform and utilize it to its full potential.
Document all customer interactions and technical solutions in the CRM system accurately.
Collaborate with product development teams to communicate user feedback and enhance service quality.
Participate in ongoing training to improve your product knowledge and customer service skills.
Assist in onboarding and mentoring new team members as needed.

Requirements

Fluency in Polish and English, both written and spoken.
Strong technical aptitude and problem-solving skills.
Exceptional communication and customer service abilities.
Previous experience in technical support or a related field is preferred.
Ability to learn new technologies swiftly and apply them effectively.
Team-oriented mindset with a keen interest in helping others succeed.
Willingness to relocate to Athens and adapt to a vibrant new cultural environment.

Benefits