Sales Administrator

Job Title: Sales Administrator

Type of employment: Permanent, Full time, Remote

Location: This is a remote role based in Bulgaria. You need to be based in Bulgaria and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global   

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.  

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.  

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.  

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.  

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Requirements

Position Overview:

We are seeking a highly organised and detail-oriented Sales Administrator to join our dynamic sales team. This role is designed to enhance the efficiency and productivity of the sales function by handling key administrative tasks, maintaining data accuracy, and supporting the team with the creation of tailored demo environments and videos.

This role will be based in Bulgaria, working closely with the Account Support team in the Client Success department to foster collaboration. The Sales Administrator will play a vital role in ensuring seamless sales operations, freeing senior team members to focus on strategic initiatives.

Key Responsibilities:

Demo & Sales Enablement Support:

• Prepare bespoke demo environments tailored to retailer prospects’ needs, as directed by the sales team.
• Develop demo videos for individual retailers and industry trade shows, ensuring key features are highlighted and keeping generic feature videos updated.

CRM & Data Management:

• Act as the primary focal point for CRM management, maintaining dashboards, ensuring data accuracy, and coordinating updates with the sales team.
• Work closely with the tech team to develop and refine sales dashboards.
• Manage pipeline reporting, generating weekly and ad-hoc reports summarizing sales performance against targets for review by Commercial & Sales Directors.

Contract & Document Management:

• Serve as the central administrator for ContractBook, ensuring templates are up-to-date, version control is maintained, and files are well-organized.
• Manage the overall contract database and serve as the focal point for contract-related requests.

Sales Operations & Coordination:

• Support RFI, RFP, and Tender processes, gathering necessary data and assisting in document preparation.
• Assist in the production of Monthly Business Review (MBR) decks, ensuring data accuracy and consistency in reporting tables.
• Organize and manage ad hoc projects involving data collation and reporting.
• Plan and coordinate team meetings, including venue booking, agenda preparation, and guest speaker arrangements.
• Assist Sales and Marketing teams in planning trade shows, coordinating appointments, and handling communication logistics.

What you’ll need to be successful:

• Strong administrative and organizational skills with keen attention to detail.  Experience with Asana or similar is preferred
• Experience in CRM management, preferably with HubSpot or a similar system.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Strong communication skills in English, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data reporting tools.
• Experience in sales support, operations, or a related field is an advantage.
• Familiarity with video editing software is a plus but not required.
• Be willing to learn and communicate ZigZag’s technical (e.g. APIs) and logistic solutions to technical and non-technical audiences.  Support and training will be provided.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• We before Me Collaboration: Prioritize collective success over individual achievements, demonstrating a "We before Me" attitude in collaborative projects and team goals.
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles.

Benefits

• Competitive salary
• 20 days holiday plus bank holidays. Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Collaborative working environment
• Healthcare insurance with dental service include
• Food vouchers (200 BGN/month per person)
• Annual L&D budget
• Employee referral bonus scheme
• Office Equipment Budget
• Mental Health Support

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.