Offer summary

Qualifications:

3+ years of experience in dispatching, preferably in HVAC or home restoration., Strong customer service skills and a positive problem-solving attitude., Proficiency in Microsoft Office, Google Suite, and CRM systems., Excellent verbal and written communication skills..

Key responsabilities:

Answer incoming and make outbound customer calls using provided scripts.

Manage the dispatch board and schedule service calls based on technician availability.

Coordinate with technicians to ensure they have necessary information and tools.

Maintain accurate records of service calls and address customer inquiries.

Job description

Salary: P50,000-P60,000 (Monthly Package)

Schedule: 09:00 AM - 06:00 PM Eastern time

What are we looking for?

Skills Required:

3+ years of experience as a dispatcher, preferably in HVAC, home repair, restoration, or a related industry (e.g., windows, flooring, plumbing).
Experience managing multiple technicians’ schedules and handling high call volumes.
Strong customer service skills with a positive attitude and problem-solving mindset.
Ability to multi-task in a fast-paced, remote work environment.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, Google Suite (Sheets, Gmail, Docs, Meet), and CRM systems.
Must be able to work remotely with minimal distractions and a reliable internet connection.

Nice to have:

Strong familiarity with the Raleigh-Durham area (geography, traffic patterns, and spatial relations).

What will you do?

Answer incoming customer calls and make outbound calls to existing customers. Scripts provided.
Manage the dispatch board, scheduling and assigning service calls based on technicians’ skillsets, location, and availability.
Coordinate with technicians to ensure they have the necessary information, tools, and parts to complete jobs efficiently.
Monitor service call progress and provide customers with real-time updates.
Maintain accurate records of all service calls, including assignments, arrival times, and job completion details.
Address customer inquiries, resolve concerns, and ensure a smooth service experience.
Collaborate with internal departments to optimize service operations and improve communication.
Follow up on any open or incomplete tickets from previous days.
Assist in scheduling preventive maintenance visits and follow-up appointments.

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an air conditioner company and has an A+ rating, accreditation, and 5 star reviews with the Better Business Bureau; decades of experience; and a highly skilled team of technicians ready to help you. They understand the importance of your time, are competitively priced, and do our best to work with you to resolve issues.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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