Analytics Manager

Analytics Manager takes ownership of all business needs relative to the planning, analysis,

documentation and execution of business requirements for operational data requests. They delegate reporting responsibilities amongst the team and ensure the team is meeting weekly/monthly deadlines in delivering reports to the business. The Analytics Manager will manage himself/herself as a leader in sales analytics, setting examples for productivity, progressive thinking, efficiency, collaboration and professionalism. The Analytics Manager assists with training and support in an effort to build relationships amongst the team members.

They are also responsible for recouping physician payment amounts for referrals that result in no shows, cancellations or reschedules. They will aim to maintain the physician recoup balance below a benchmark threshold based on a % of revenue. 

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

MAJOR DUTIES & RESPONSIBILITIES

Provide managerial support to analytics team members. 

● Provide feedback on team members for initial & annual reviews, as well as, performance improvements and coaching. 

● Create and maintain a positive, collaborative, and proactive relationship with all coworkers and project team members. 

● Assess the success of development plans and help employees make the most of learning opportunities. 

● Assign projects to team members based on request, skill set, bandwidth. Monitor and oversee execution by team members to ensure timely delivery and a satisfactory final product. 

● Oversee and participate in the interpretation and analysis of data

Develop and maintain appropriate documentation 

● Including, but not limited to, business and functional requirements, status updates, estimates, and other materials, as requested by business lead and/or Manager. 

● Coach team on new processes identified and compile training documentation for staff efficiency. 

● Review incoming reporting requests and formulate reporting templates to be used by the Analytics team members

• Oversee the delivery of all reports to the business, and facilitate feedback to each reporting analyst

• Provide clear ownership in the form of milestone and meeting preparedness, meeting facilitation and active engagement in detail tasks to assure schedules are met. 

● Engage with Dane Street personnel, contractors, clients and third-party resources to ensure complete project management from start to finish of a project. 

● Provide regular and detailed status updates to Director and other business leads, as necessary, to ensure all possible action is taken for on‐time project success. 

● Support all internal business leadership in a subject‐matter‐expert capacity, as needed

• Act as liaison between the business and technology when requests related to analytics are requested to bridge the gap between knowledge of client requests and technology capabilities.
• Accept ownership of small projects and initiatives as assigned. Independent and proactive effort is expected in this area and with respect to all Dane Street initiatives.
• Adapt to different internal / operational dynamics and team dynamics as appropriate to each situation. This adaptability includes the need to accept tasks that may not regularly be associated with this role and to shift priorities as requested.
• Oversee the completion and delivery of each Weekly, Monthly, Quarterly, and Ad-Hoc report to the business partners, per the specific reporting schedule.

Allstate Reporting 

● Oversee the completion of monthly Allstate Outcomes report based on information required within report 

● Communicate with the BA team and Operations Managers to obtain information required within report

Contract Renegotiations 

● Understand Client fee schedules in order to negotiate new and current physician agreement terms 

● Negotiate prepay requirements with applicable physicians

Technical Skills

Data Analytics Tools and Modeling: Strong understanding of data analytics frameworks, methodologies, and best practices, with the ability to develop and implement data models for reporting and insights.

AWS Quicksight and AWS Redshift: Hands-on experience designing and building dashboards in AWS Quicksight and working with AWS Redshift for data storage, querying, and performance optimization.

Tableau: Proven experience creating interactive dashboards, visualizations, and data stories using Tableau to deliver actionable insights.

SQL Querying: Proficiency in writing complex SQL queries for data extraction, transformation, and analysis across large datasets.

Microsoft Excel: Advanced Excel skills, including data manipulation, pivot tables, VLOOKUP, and creating dynamic reports to support data analysis and decision-making.


Other duties & special projects, as assigned and based on business needs. 

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.  

JOB RELEVANT EXPERIENCE:

Business experience in a healthcare and/or insurance setting is preferred.

We are seeking a candidate with 2-3 years of relevant experience who is proficient in AWS Quicksight, Tableau, and Excel, with familiarity in AWS Redshift and SQL querying. Strong PC/MAC skills, including MS Office, Excel, and MS Project, are required. Experience in healthcare or insurance settings is preferred.

JOB RELATED SKILLS/COMPETENCIES:

Present exceptional communication skills with a clear understanding of company business lines.  The ability to apply critical thinking, manage time efficiently and meet specific deadlines.  Computer literacy and typing skills are essential.

Industry experience understanding concepts regarding industry jargon, workflow, and claims processing so as to advise a client on appropriate approaches to meet stated goals, and to design, document, and execute against those approaches. 

Ability to multitask across the various tasks required to fulfill duties. 

Ability to appropriately document both the subject matter content and the status of efforts, such that all constituents in a given effort are appropriately informed and so that project goals are met. 

Working knowledge of physician networks, recruitment, medical specialties and terminology. General knowledge of State and Federal compliance guidelines. Strong negotiation skills, communication skills, understanding of medical terminology, critical thinking, organizational skills, ability to manage time efficiently and to meet specific deadlines. Computer literacy and typing skills required. 

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above.  Long periods of sitting and computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services. 

Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.