Offer summary

Qualifications:

Experience in managing online assessment software, preferably Question Mark., Strong stakeholder management and influencing skills., Attention to detail and ability to deliver quality at scale., Planning and organizing skills..

Key responsabilities:

Manage and build the Global Technician assessment portfolio within Question Mark.

Support the transition from the legacy assessment platform, TAD, to Question Mark.

Coordinate translations of assessment materials to align with global standards.

Provide oversight of assessment analytics and evaluate program effectiveness.

Job description

We believe that this is a very special place and we are delighted to have been ranked in the UK’s Best Workplaces awards. Working at Belron® International Limited means collaborating with intelligent, driven associates to solve people’s problems with real care. We know this will be the best place you’ll ever work.

PURPOSE OF ROLE

At Belron, we have developed a global standard of Technician Training & Assessment to ensure all 17,000+ of our global technicians are able to complete safe and high quality jobs according to the Belron Way of Fitting, first time every time.

The purpose of this role is to be the Belron Technical & Operations expert/manager of the online assessment software platform, Question Mark, and support the Technical Training Implementation & Assessment Manager in the development, implementation and deployment of the Belron Global Technician Assessment Program for our Global Technician training teams.

The role will support out Technical Training Implementation & Assessment Manager by:

Building and managing our Global Technician assessment portfolio within the Question Mark online assessment platform.
Supporting the implementation of Question Mark as the Global Technician Assessment platform
To manage the transition away from our legacy assessment platform, TAD.
To support our Global Technician Training teams in the translation of technician assessments into their native language, provide ongoing support in terms of user permissions/system access and manage assessment deployment and ongoing queries/reporting requirements for all stakeholders.

PART B: RESPONSIBILITIES

Key Accountabilities and Responsibilities

Technical Expertise:

To have broad experience in the management/use of online assessment software, preferably Question Mark.
To work with Subject Matter Experts (SME’s) to design, create, maintain, manage and version control the technician assessment portfolio within Question Mark
To manage user access/security permissions for all Question Mark users
Responsibility for managing/resolving support issues from all Question Mark users
To publish assessments for Question Mark users
To build reporting capabilities within Question Mark according to global requirements to facilitate the analysis/reporting of assessment results
To manage the Question Mark interface with Workday
To respond to user feedback and drive continuous improvements across the assessment portfolio

Stakeholder management:

Work in partnership with business units to support the change from TAD to Question Mark as the standard technician assessment platform.
Support on all local amends needed ensuring alignment to the global standard.
To work in partnership with countries to translate assessment materials aligned to the global standard.

Programme management :

Plan, manage and co-ordinate the translations of materials in line with the global standard.
Drive continuous improvement and work with key SME’s to update assessment content in line with new tools, technology, processes, skills required etc

Reporting impact

Provides oversight of assessment analytics. Evaluates assessment programs for effectiveness and desired outcomes.

PART C: SKILLS & EXPERIENCES

Essential

Experience in managing an online assessment software platform, preferably Question Mark
Building relationships – in line with our values
Effective Stakeholder management skills & strong influencing skills
Strong attention to detail
Ability to deliver quality at scale, and pace set the progress required
Broad expertise in supporting systems users/permissions.
Planning and organising skills

Desirable

Project/programme management skills

This exciting role comes a very competitive salary and an extensive benefits package.

To All Applicants: Unfortunately, it is not going to be possible to respond to every application so if you have not heard back from us within 7 days, please assume that, unfortunately, your application has not been successful. 

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